Satisfaction Guarantee

students-graduates

We know that everyone has a different learning style and that’s why we try to be as flexible as possible when it comes to your experience with Search Engine College. If you are not totally impressed and satisfied with your purchase, simply contact us within 7 days to discuss your options.

Cancellations and Refunds:

Subscriptions: You can cancel your Search Engine College subscription at ANY time – there is no ongoing commitment required beyond your initial month. Simply cancel the day before the due date of your next subscription payment or contact us directly and we can cancel it for you. Regardless of the date you cancel, your subscription will remain active until the last day of the billing cycle.

To cancel your subscription, check the confirmation email you received from our Payment Gateway following your initial purchase. Within that email is a link to the Gateway customer area, where you can login and update your billing details or cancel your subscription at any time. It is your responsibility to make sure you cancel your subscription before the anniversary date of your recurring billing cycle (monthly) to ensure you aren’t charged for the next cycle. Please note that no refunds will be given for unused portions of monthly subscriptions.

Other Purchases: Full or partial refunds* for Certification Upgrades and other flat-fee purchases will be provided at the discretion of Company Management and only if sought within 7 days of purchase. If you wish to seek a refund, please contact us as soon as possible after purchase.

*Please note that because our satisfaction policy has been abused in the past, refunds are only available to students who have accessed no more than three lessons of an entire course and have not yet submitted any assignments.

Questions?

Simply Contact Us anytime. Our office hours are 9.00 AM to 6.00 PM (GMT +12) daily. Our answering machine will be on outside of those hours, plus you can always send a fax or leave a message and you can contact us via email at any time.

We’re here to help you and every question is welcomed.