Q and A: Has someone changed my Gmail password?

Dear Kalena...

Few days back I tried signing-in my Gmail account but I was gettin the error "Enter the correct password" as if someone changed my original password and the worst thing is I even forgot my secondary email's password.

I sent my information (not once) to the Help Center page of Gmail but didnt get any response from them. Can you tell me how long they take? And is there anything else you can suggest ?

Bye
Ali

Kalena's Answer:

Dear Ali

This is not technically a search-related question, but I'll give it a crack. Here are a few things to try first:

• Try logging in to your Gmail account again and make sure you have caps lock or number lock off.
• Try a few alternate versions of the password you remember.
• Look on your hard drive or desk for somewhere you might have recorded your password.
• Check your computer for spyware and viruses.
• Try to remember if you gave anyone else your password or if anyone has used your computer recently and may have changed it.
• If none of this works, research Google's Help Center thoroughly for the answer.
• If you've already sent an email (or more) to Google, be patient! They have millions of people emailing them every day. You need to give them some time. Good luck!

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