The Top 10 Dumbest Web Site Decisions

By Kalena Jordan

Having worked with web sites for the past eleven years, I've seen a LOT of errors, poor judgment and embarrassing gaffs on the web. Sometimes they are the fault of the client, the web designer, the IT Manager, or the SEO, but human error is always to blame. The saddest thing is that the problems are usually preventable.

Here is a list of what I consider to be the Top 10 dumbest web site decisions ever, in reverse order, David Letterman style :

10) Misspelling a Domain

Back in the glory days of the late 1990's when I was working for a large Internet agency, the web designers had responsibility for the registration of domain names on behalf of clients. One particular designer had a face to face meeting with a major client, during which the client asked him to register CarTuneCentral.com (or so he thought!). The staffer did a check and was delighted to see the domain available. He made the purchase and proudly emailed the client.
An hour later his boss called him in to his office to say that he'd had a call from a very frustrated client who *actually* wanted him to register CartoonCentral.com. Needless to say the desired domain wasn't available and the whole office dined on his mistake for months.

9) Letting the Domain Name Expire

Now what type of company would allow their domain to expire a month after site launch? A very large one, that's who. I'll save the company some embarrassment and won't reveal their name but the site was offline for a total of 2 days while they scrambled to pay their registrar, sort out DNS propagation and cover their tails.

8) Flashing your Cyber Underpants

One of the most common web site management platforms provided by hosting companies used to store the site statistics in a common folder called /statistics/. You could password protect this folder, but the default was to leave it open to the public and so many unwary webmasters unwittingly published full traffic data for their site on the Internet, open to any person who knew where to look.

I learned this the hard way in a public forum from a member who said he had just reviewed my traffic for the previous month and was very impressed. Publishing site statistics for all the world to see is what I call flashing your cyber underpants and I’ve never let it happen again!

7) Publishing Sensitive Company Information

Quite a few companies have been guilty of doing this, including AOL, who published a search data report in 2006 that contained the private details of thousands of AOL customers. Although the report was taken offline within a few days, it had already been mirrored and distributed across the Internet. The fallout eventually led to the resignation of AOL’s Chief Technical Officer.

Although not quite as serious, an ex-client of mine once published a page that had notes on it from the Sales Manager about the best way to strong-arm a customer into purchasing a higher-ticket item. Apparently the web designer didn’t realize the hand-written post-it notes were not part of the web page copy. Duh!

6) Using an Insulting 404 Error Page

I clash with the web design team of one of my clients on a regular basis. Earlier this year, my client completely re-designed their web site and so I recommended they ask their web design team to design a custom 404 error page in case visitors navigated to a page on the old site that no longer existed. Their web design team put up a message that read:

"404 Error. You've obviously typed in the wrong URL. Either that or the page you are looking for no longer exists."

That was it! No apology for the missing page, no recommendation to use the navigation to find what they were looking for, just an insulting message that accuses the visitor of being an idiot. Persons viewing that page would be clicking the "back" button as fast as they could.

5) Taking a Site Offline for Maintenance

I find it fascinating that very large sites run by intelligent people still get taken offline for maintenance on a regular basis. Search engines don't understand the "Back in 15 minutes" sign and the longer the site is down, the bigger the risk.

If search bots try and index a site while it is down, they will most likely assume the previously indexed pages have expired and remove them from the search index. This means that all your hard-earned rankings could be flushed down the toilet until search engines can successfully re-index your site. Surely a mirror site for maintenance periods isn't that difficult to set up?

4) Buying a Dot Biz When the Dot Com Was Available

Ok, I'm putting up my hand on this one. I'm not going to reveal the domain but yes, I registered a dot biz domain back in 2000 when the dot com was actually available. The dot com version of my domain was bought by Yahoo a short time later and turned into a product site. Ack! My excuse is that, at the time, dot biz sites were rumored to be the next big thing and all companies were being urged to choose them over dot coms. Ok, I was wrong!

3) Allowing a Customer Complaint to Remain on a Site for 12 Months

When I was working as a public relations consultant, I was given the responsibility of re-writing the web copy of a large real estate client. One of the areas I was asked to re-write was the welcome paragraph on the Customer Feedback page where existing customers of the estate agent chain could login and leave comments about their experience.

While writing the copy, I scanned some of the customer feedback and came across an aggressive message left 12 months earlier by an obviously unhappy customer. She had used some of the most colorful language I've ever seen (and some that I hadn't) and very detailed descriptions of how she was going to take her revenge on the company for allegedly allowing a tenant to destroy her house. Nobody in charge of the web site had even noticed the comment and I still wonder how many potential customers would have been put off from using the estate agent after reading it.

2) Switching a Web Site Off for a 3 Week Christmas Vacation.

Yes, many moons ago, an ex-client of mine decided to take her entire web site offline (without telling me!) while she was on a 3 week vacation over Christmas. Only a month earlier, she had paid me $5,000 to optimize it for search engines.

It had just achieved some impressive top 10 results and all the carefully optimized pages were attracting good traffic when she shut it down and replaced the entire site with a 1 page sign that said “closed until after Christmas”. I noticed the traffic and search ranking declines in her stats and was completely flabbergasted when I found the site gone. Her response when I confronted her? "Why didn't you TELL ME this could happen?"

And the dumbest web site decision I've ever witnessed?

1) Promoting a Domain Name You Don’t Own:

My Alma Mater, the University of Newcastle, have spent thousands of dollars on television advertising here in Australia, marketing their new site for online post-graduate coursework: GradSchool Dot Com. There's only one problem. The domain for this site is actually Gradschool.com.au. They don't even own Gradschool.com!

Sadly, this glaring marketing error seems to have totally escaped them and they are happily referring to their brand as Gradschool.com on all their marketing material and throughout their .com.au domain. It's tragic to think of all the potential students typing in Gradschool.com expecting to find the University program. I see that whoever purchased Gradschool.com has slapped up some AdSense code on it so at least somebody will reap the benefits of those thousands of advertising dollars wasted by the University.

Don't let any of these web site tragedies happen to you. Make sure that your site decisions aren't in the hands of dummies!


About the Author:

Article by Kalena Jordan, one of the first search engine optimization experts in Australia, who is well known and respected in the industry, particularly in the U.S. As well as running a daily Search Engine Advice Column, Kalena manages Search Engine College - an online training institution offering instructor-led short courses and downloadable self-study courses in Search Engine Optimization and other Search Engine Marketing subjects.

Web Host Services: What You Can Get

By Bill McNulty

When searching for a web host you may want to look into the extra services that are offered. Although some web host companies do not offer anything more than the basics, this is not the case with the majority of them. Since there is so much competition in this industry, every web host is looking for a way to distinguish themselves. And through extra web host services they can do this without any problem at all.

As a buyer, you need to know what is available to you as far as web host services are concerned. Sure, you know that a web host company is going to offer you web hosting for your site. But in addition to this, you want to also look into the many web host services that you may be able to get along with this. In most cases, you do not have to pay for any of these extras. As long as you host your site with a company, they will be more than happy to give you these add on services free of charge. As you can imagine, this can make your time with your web host much more enjoyable. Anytime you are getting something for free you will usually have a good experience.

So what web host services out of the norm are available to consumers? This is a question that has many answers, because as mentioned above, each company has their own way of doing things. You owe it to yourself to look into a number of different companies, and then decide which web host services you are being offered. Obviously, if there are two like companies, you will want to choose the one that is offering you the most in terms of added benefits and services.

One of the most common add ons that you will come across is free domain registration. The moment that you sign up with a company offering this service, you will have the ability to register any domain name for free. While this may not be a big freebie, it is something that you will need nonetheless. This is a particularly good service to receive if you are a beginner. This way, you do not have to worry about registering your domain name with another service, and then taking the time and effort to transfer it to your web hosting company.

Another popular web host service is when the company offers free message boards to users. This may not sound like a huge deal on the surface, but being able to get in touch with other
people using the same service can be beneficial in a number of different ways. This will give you the ability to not only meet other people, but at the same time you can ask any questions that you may have. Although this may seem geared more towards beginners, even advanced webmasters can benefit from what message boards have to offer.

There are many web host services that will be available to you. After you find a few companies that offer the actual web hosting that you like, you will then want to begin to consider these extra services. They may make or break your final decision!

About The Author:

Bill McNulty loves everything tech, especially anything http://www.hostingref.com/ top 10 web hosting related. He writes for multiple tech sites on a freelancer basis and lives with his wife and 2 dogs in rural upstate New York.

7 Steps To Improve Your Website

By Bernadette Doyle

Begin by understanding the difference between direct-response websites and brochure websites. Brochure websites have a nice, safe logical layout of information but little, if any, clear
calls to action. Direct response websites are geared towards getting visitors to take action.

1. Tell them who it's for and what you can do for them in the first few seconds. Instead of simply having your name at the top of your website, use that space to announce WHO your site is for,
and WHAT you can do for them. That means that in the first few seconds you target visitors will have the reaction "Yes, this is for me". Of course, that will be at the expense of any untargeted visitors who will click away, but you didn't want them anyway!

2. Remove anything that does not support your MWR. MWR is short for 'Most Wanted Response' a term I first heard about from Ken Evoy, author of Make Your Site Sell.

What do you want people to DO when they first visit your site? Call to arrange a consultation? Request more information? Book a coaching session? Reserve a space at your next workshop? Have a clear MWR for each and every page of your website and then only include the content that moves visitors towards your MWR and strip away anything that doesn't.

3. Capture visitors' details. Less than 1% of visitors will buy on their first visit to a website, that's why it's important to capture their details so you can follow up with them.

4. Less is more. In many of the sites I critiqued today, it was almost like the site owners were thinking "I don't know exactly what I should say to my web visitor, so I'll just throw out a
load of things in the hope that SOMETHING grabs their attention". Unfortunately, just adding more and more options or information is simply going to confuse your visitor, and if they aren't sure what to do next, they will probably take the easiest option and click away...forever!

5. Personalize your site. Include your photo and a biography. Let visitors see the person behind the website. It's true that people buy people!

6. Use a mixture of 'towards' and 'away from' language in your sales copy. Some of the sites I reviewed today were for coaches who are very solution oriented in their approach and web-copy. The trouble is, this only works for visitors who have the same solution-oriented outlook and people with problems are typically... stuck in their problems!

7. Copywriter Robert Collier said that you have to "enter the conversation that is already going on in the prospect's mind" and sometimes that means you have to start with the problems that are preoccupying them. So show people that you can both solve pressing problems as well as achieve desired end solutions.

It is critical that your direct response website connect emotionally with visitors who are in your target market. You can do this by making them feel at home so when they visit your site they know they are in the right place. Remove anything that does not lead to your most wanted response, capturing their contact details, limit unneeded text and images, making your site more personal, using the right mix of copywriting that appeals to your target market and addressing the problem visitors are experiencing and explaining the benefits of working with you.

About the Author:

(c) Bernadette Doyle, 2008. Reprints welcome so long as by-line and article are published intact and all links made live.

Bernadette Doyle publishes her free, weekly Client Magnets newsletter for trainers, speakers, coaches, consultants, complementary therapists and solo professionals. If you want to get clients calling you instead of you calling them then sign up for the Client Magnets newsletter at http://www.ClientMagnets.com today!

Why You Should Use HTML Web Templates?

By Sharon Housley

Web templates expedite the process of setting up a new website. The idea behind a web template is that it will save time with the creative design and layout process.

In the business world, time is money; hence, using templates can save money. It can be a challenge to find a web designer for hire, and quite often the designer's schedule will not always mesh with the needs of a small business. Time rarely controls a web graphic designer. Artists are, well, artistic, and don't necessarily work by the clock. Instead, they work when inspiration strikes, which can be problematic when there are deadlines to meet. Templates are ready-made, and can be easily edited, allowing you to instantly create a website.

In addition, webmasters that may lack adequate graphic or design skills can quickly and easily create a website themselves, simply by editing and customizing the existing HTML layout in a web template. And locating a themed web template takes far less time than attempting to create a layout and graphics from scratch. Web templates also remove any coding issues. This is especially helpful to webmasters who are just starting out and just learning HTML coding.

The bottom line is that webmasters who use web templates will have their websites up and running much quicker.

Where To Find Webmaster Templates?

Locating a web template that meets your business or personal needs doesn't have to be difficult. There are online directories and galleries, most of which are categorized into themes or by industries. For example, a variety of themed and generic templates can be found at Webmaster Templates: http://www.webmaster- templates.net .

Other web templates can be found HTML Templates Sources -
http://www.small-business-software.net/html-web-templates.htm .

What Is A Good Template, And What Is Not?

Differentiating between a good template and a not-so-good template can be difficult for an amateur. A beginner should have no issues editing the basic HTML layout, but some of the more complex graphic templates and web designs can be difficult for a novice to manipulate. If you are a beginner, stick with HTML-based templates, which can be edited with a common HTML editor, until you get the hang of web design.

How Can Templates Be Edited?

It depends on the format of the web template, but in most cases the web templates available online can be edited using common HTML editors such as DreamWeaver, FrontPage, or Web Express. The graphics can be edited in any type of imaging application such as PaintShop Pro, Gimp, or PhotoShop. Some templates will also use CSS (Cascading Style Sheets) to control and standardize things like font sizes and colors across all web pages. These CSS files can be edited using a CSS editor like TopStyle.

What Should I Look For In A Ready-Made Web Template?

Web templates should be editable in any HTML editor.

What Am I Allowed And Not Allowed To Do With The Templates?

Different templates are licensed for different purposes and with different restrictions. You must carefully read the licensing agreement on the template's website to determine how the template can be used. Most licenses allow templates to be modified and customized. Some licenses stipulate that the templates are for personal use only, and not for commercial use, so be careful there.

Web templates offer webmasters a great opportunity to minimize development time and get new sites on the web sooner rather than later. The structure of web templates allow webmasters to focus on the proprietary content development, and optimizing the website for
search engines, rather than struggling with layout and graphics.

About the Author:

Sharon Housley manages marketing for FeedForAll http://www.feedforall.com software for creating, editing, publishing RSS feeds and podcasts. In addition Sharon manages marketing for RecordForAll http://www.recordforall.com audio recording and editing software.

Online Strategies & Tips for Website Development

By Paul Majestyck

So you want to be an internet star? You have an idea or product or service to sell, or you simply feel you must have a website of your very own. And now that you've decided, you really have no idea where to start.

So you're casting about online for strategies and tips that will tell you how to build a website that is attractive and functional, one that really expresses what you are all about.

This article aims to give you just that, and more. Read on and you will not only find some great online strategies for your website, but also some great tips for moving forward with your online business marketing plan.

Building blocks of the website:

The first thing you want to determine is your niche market. You want to find a little corner of the net world that you can make all your own, or as close to your own as possible.

Try to hone in on a product or service that you think there is a need for, but one that isn't wildly popular. That way, you'll be creating a comfortable playing field for your website without too much competition, but with enough attraction to do you some good.

A very good suggestion might be to hang out in online discussion groups with an eye toward discovering your niche market. What do people want? What are they looking for, especially online? Ask them!

Now that you have your niche, figure out what makes your website unique. Think of at least one reason your potential customers would buy from you, and not others.

From this position, build your list of keywords and phrases, the tools you will use to be found by your potential clients. Always remember, it's easy to get swallowed up in the internet ocean. It's hard work to find just the right combination to make your ad come to the surface, thus providing the visibility your website requires to sustain itself and your online business. But it is those web marketers who do the hard part that take home the bulk of the spoils.

Prepare your marketing tools, as many as you can think of. The list is practically endless: web content, newsletters, autoresponders, blogs, articles, and banners...and anything else you can think of.

Don't forget the follow-through. Test your system to see if it works. Keep trying various combinations until you find the one that clicks.

And never forget: Do it right once, and you can do it again and again...a whole lot easier! Website marketing is not for the meek of spirit. But those who stay the course usually wonder how they ever lived without it.

About the Author:

Paul Majestyck is the publisher of Global Entrepreneur http://ibuildempires.wordpress.com/ EZ Affiliate Profits - 100's of Great Articles Top Notch Resources Product Reviews Free Downloadable e-Courses & Videos To Help You Shorten The Online Learning-Curve And Start Generating Income . Visit : EZAffiliate Profits
http://ezaffiliateprofits.blogspot.com/. Also be sure to visit The #1
Digitital program and product store on the internet eNetMall http://www.enetmall.net/

Web 2.Overwhelming: 22 Ways to Frustrate Your Site Visitors

By Kalena Jordan

Damian Conway is known as the "Mad Scientist of Perl" and he was my favorite speaker at Webstock 2008. He holds a Ph.D. in Computer Science and until recently was an honorary Associate Professor with the School of Computer Science and Software Engineering at Monash University Australia.

A popular speaker and trainer, he is a former columnist for The Perl Journal and author of two books about Perl. He also runs an international IT training company which provides programmer training throughout Europe, North America, and Australasia.

Damian kicked off his presentation by revealing that his wife is responsible for him being at Webstock. A few months ago, she was trying to buy a DVD on the Internet and was yelling expletives. He went to help her and after several minutes of frustration he finally gave up. Her response was "Are they deliberately trying to make it impossible for non-geeks?" His reply was "Yes". Damian's impression is that mankind has evolved into two distinct species - typical web users / typical web designers.

Damian then showed the Irony Ahead symbol. The sad truth, he says, is that the web designers are losing the battle to the masses. There are now normal humans who can almost use web sites on a daily basis! His sacred promise is to protect your web sites from infiltration by the terrible general public.

In reverse order, here are Damien's top 22 web design ideas to fend off the non-geeks and prevent Web 2.0 from taking hold:

22) Use Zen: Confuse them with anime and odd artistic blobs that are a complete mystery. Is it a web site? Is it art? Is it impossible to enter?

21) Use yellow or black and yellow: This signals danger as in wasps and Star Trek uniforms.

20) Use xenophobia: Try geo-location as an instrument of torture. Show only products not available in their country or illegal in their country e.g. "show me products I can't buy with a credit card issued in my country".

19) Get a site that requires the "www" to work: This is known as a canonical URL to us normal people. Make the www necessary and confuse the heck out of them when they type in the domain name without the w's and get shown an error page.

18) Use variable navigational layout (VNL): Use the previous and next links as people hate them. Let's replicate it for the entire web!

17) Throw usability out the window: Navigability is the pre-requisite for usability. So let's create navigation buttons that don't go anywhere. The non-geeks will be occupied for at least half an hour. Use Javascript to turn the navigation into confusing shadowy arrows. Javascript your scrollbars so they don't look anything like regular browser scrollbars. Use back buttons that embed links that take you up a level rather than actually taking you back. Your visitors will get lost in the hierarchy. Inconsistency is important.

16) Terrorize them with typography: Most non-geeks don't care about typography. They don't even have a favorite typeface! If they do, it's comic sans. Or Impact! All they care about is whether they can read it. Therefore, typography DOES matter. Go with something unreadable! Go with Abduction 2 font or something just as annoying. Fonts are not toys people, fonts are weapons!

15) Make shipping a last minute surprise: Shipping is a powerful tool to dissuade purchasers. It delays their instant gratification. Don't let them calculate the shipping cost in the cart otherwise they can go and comparison check on other sites. Instead, use the W3-recommended 34 step method and make all these fields compulsory:

product selection
shopping cart
checkout
purchaser address
phone number
fax number
email address
social security number
payment method
billing address
shipping address
shipping method
shipping costs
income bracket
referral source
etc.

With any luck, they'll abandon the cart in total frustration.

14) Make them register and login before they purchase: They'll be naturally terrified and run off. Even better, make them register before they can even view the web site!

13) Reduce the quality of site search results: How can you minimize the quality? Don't provide site search facilities at all! Or make the options highly improbable. Don't let them search for the product. Make them search by date of manufacture, or the name of the manufacturer. Or, make them search for the type of person that they are. Or what type of person YOU think they are. Pure genius.

12) Add pages ad infinitum: Don't return more than 10 results for a search at one time, even if you have to list 250 pages of search results. God put the fold there for a reason. If you don't follow this rule, it can result in scrolling! Protect the kids from scrolling!

11) Delay their gratification or their dis-gratification: Show items that aren't in stock, services you used to provide, options that won't work for them. Only tell them a product is not available AFTER they click through to the shopping cart total. This builds up a sense of hope so you can dash it immediately.

10) Don't allow them to sort search results: This non-sortability of results preserves the natural social order. Sort things in random order. For example, don't let them sort by product type, or price. Provide an alphabetical sorting option only. Or sort according to the web designer's favorite items.

9) Use background music and lots of it: It's a sure way to irritate your users. Your music choice probably sucks if you choose it carefully enough. Don't provide a stop button. Make it restart again on every new page. They'll soon leave.

8) The little things count: Like tiny little font. It's the most effective deterrent for anyone over the age of 20. Damian finds size 4 or 3 point is pretty good. Government and news sites use it all the time to great effect. Some browsers have the ability to change text size. Thankfully, most web users Damian surveyed didn't know this until it was pointed out to them. But it's ok! Because 2 weeks later, they'd forgotten again. Tiny text is the web designer's ally.

7) Use Cute Kitten Aversion Therapy: There are some web sites that you don't want your kids to see, Damian says. One of these is the W3 HTML Validator. AAARGGGGHH! It means that solutions for non-valid HTML code could be discovered by anyone and you don't want that. So spread the message, every time you validate, someone kills a kitten!

6) Use J-version therapy: The non-geeks have a strong aversion to the letter J and things like Jscript, Javascript etc. These J languages create fear in the non-geek. Online security companies have scared them into avoiding sites with Javascript or other items starting with J because hackers use them to distribute viruses. If you're lucky, they're so convinced by these fears that they've turned off Javascript in their browsers. This means that if your site uses Javascript menus, they can't be navigated! Brilliant.

5) You can never use too many images: Encode your important data and text in an image so it can't be cut and pasted and make the images huge and dark so that they can't be printed out. Or they can be printed but they use up masses amounts of printer toner. It's a great way to scare off even the most persistent of non-geeks.

4) Play hide and seek with your site visitors: They don't like to wait, so make them. Information that is impossible to find is safe. Don't use a sitemap and make sure there is no rational hierarchy to your site. Hide your most important data on a page that has no links pointing to it!

3) Use gray: It's the new black and it goes so well with black or darker gray. When using gray, make it impossible to read. Use nano-text in gray or even gray text on white. The site visitors run away! Even better, use gray on darker gray - it's the low contrast approach. This is even more effective for site visitors with a color impairment. If all else fails, use intestinal beige. It's apparently the new gray.

2) Flash is very important in our defense against web-mortals: Clocksucking Flash they call it. Some non-geeks even have their Flash facilities turned off so make your site entirely in Flash. Once visitors arrive at your Flash page, they see - "loading 1%". This is delayed gratification at it's best! Also, don't provide a "skip intro" button. Or if you do use it, make the link move away from the mouse. Over and over again. If the visitor persists, then make it disappear entirely. If the visitor without Flash is determined to view your Flash site, provide the "You Need Flash" link. Then make them download an enormous file that maxes out their bandwidth limits. Even better, use a Flash-based installer that requires them to have Flash installed first.

1) Combine all of the above for optimum effect: This is Damian's number #1 best way to scare away non-geek visitors. His favorite example of this in action is the World Glaucoma Association. Scroll down and place your mouse over the eye for the full effect. [My own personal favorite is Fred Frap and Friends where the pink text on the purple background asks you to click on the non-existent image to enter. Nice!]

But seriously folks, Damian says, the non-geek level is the SAME LEVEL as the MAJORITY OF YOUR WEB SITE USERS. Remember this. The typical experience for web-mortals is bad. He's here to plead with us all to build software for how people really ARE. The non-geek users.

The single biggest mistake that web designers make is not doing accessibility testing on their grandparents. Your grandparents are the typical Internet users. Use the Grandma usability metric. It's not about what your client wants. It's about what your client's customers want. It's not about clever, it's about comprehension. It's not about style, it's about usability. It's not about searching. It's about finding. It's not about ambience it's about the outcomes for people visiting your site.

Web 2.0 is Web 2.0verwhelming for most people. So make their experience measurably superior.


About the Author:

Article by Kalena Jordan, one of the first search engine optimization experts in Australia, who is well known and respected in the industry, particularly in the U.S. As well as running a daily Search Engine Advice Column, Kalena manages Search Engine College - an online training institution offering instructor-led short courses and downloadable self-study courses in Search Engine Optimization and other Search Engine Marketing subjects.

Planning for Web Site Disaster

By Kalena Jordan

When you have a business web site that multiple people work on, one of the most difficult tasks is to manage and allocate responsibilities. For example, you might have a corporate site where the content is written by various in-house staff members, the pages are managed by your freelance web designer and your outsourced SEO is responsible for ensuring the content and code is search engine friendly.

But what happens when communication breaks down between all the stakeholders or a miscommunication occurs? It's more common than you might think and it can result in disaster for your web site. Here's a true story of how it happened to one of my clients:

The site in question was being re-designed by the client's 3rd party web designers and the client asked me (as their SEO) to send them a list of instructions to follow during the re-design and launch that would ensure they didn't lose search engine visibility. Naturally I sent the client a list of the usual things to watch out for, including:

• Ensuring that any URLs being replaced or moved had 301 redirects placed on them to their new locations.


• Transferring the optimized title and meta tags to new page versions.


• Implementing a custom 404 page; and


• Building a replacement XML sitemap for Google and Yahoo.

So a week later the client tells me that the new site is now live and would I have a quick check to see if everything is ok? I opened the site and typed in each of the URLs for the pages I had carefully optimized months before. The first one came up with a big ugly 404 Not Found error. Not a custom 404 error page, but an ugly white server-generated one with no design, no branding, no apology and (more importantly) no links back to the main site. So I tried the next one. Same story - 404 error.

As I went down the list, I became more and more concerned. Less than half of the pages I optimized had been transferred to the new site. When I checked their site logs in ClickTracks, I noticed that around half of the page views generated since the site re-launch were 404 errors. Not only that, but a quick check of Google Webmaster Tools showed a small fraction of the original number of site pages as being indexed. Obviously Googlebot had been shown the 404 errors too and had promptly removed the old pages from the Google index. Disaster!

I contacted the client and told her to get a custom 404 page implemented as soon as possible and to double check that 301 redirects from their old page URLs to the corresponding pages on the new site had been put in place by the design team, as per my instructions. Turns out the designers never received explicit instructions about this from the client and didn't know that:

a) a custom 404 page was important

b) 301 redirects were necessary to ensure the continuation of search engine indexing.

I found this news quite shocking - what web designer/programmer doesn't understand the need to redirect old URLs to new ones?

Plus, we found out later that the few pages that the designers HAD successfully transferred to the new template did not have the carefully optimized Title and META Tags transferred, meaning that all the hard-won rankings we had earned for the client had now vanished. The designer's excuse? They weren't SEO experts so didn't know tag transfer was necessary. I found this excuse pretty flimsy considering they managed to transfer the rest of the page HTML code intact.

This started a chain of urgent emails back and forth between the client, the designers and myself, with the designers blaming the client and me for not providing clear enough instructions, me blaming the designers for not taking the initiative to protect the client's site traffic during the move and the client caught in the middle trying to appease everyone. The emails escalated until finally the designers admitted defeat and acknowledged that they should have paid more attention to the client's instructions.

It took a couple of weeks for the designers to upload a custom 404 error page and I still had to manually login to the client's CMS to replace the optimized Title and META tags. As this goes to press, the client site has started to recover in the rankings, the 301 redirects are back in place, the number of pages indexed by Google is increasing, but the site stats are still showing a large number of 404 pages delivered to searchers. I expect it to take upwards of 3 months for the site to fully recover from the disaster.

The whole saga just goes to prove that you can't assume your site is in capable hands. If you are about to make extensive changes to your site design or move it to a new domain, you absolutely have to have a rollout plan in place with crystal clear instructions and tasks allocated to a team so everyone knows who is responsible for what. Otherwise you will be paying the penalties for months to come.


About the Author:

Article by Kalena Jordan, one of the first search engine optimization experts in Australia, who is well known and respected in the industry, particularly in the U.S. As well as running a daily Search Engine Advice Column, Kalena manages Search Engine College - an online training institution offering instructor-led short courses and downloadable self-study courses in Search Engine Optimization and other Search Engine Marketing subjects.

10 Reminders for Usability Web Design to Make Site Visitors Adore You

No matter how hard you try, there is always something wrong with your website. There is always a critic. I have a friend outside the USA who thankfully alerts me of my 404 error pages, which I appreciate, even though I told him over the weekend he was making me scream at my own inability to be perfect.

You don't want to be caught with your pants down when trying to present a professional site. Since my work permits me to see a great deal of websites and Internet applications, I can note common problems. This list is not about the common ones. This list is for repetitive web design practices that drive site visitors crazy because we keep driving them crazy.

Here's what we do:

1. There is not enough persuasive or value oriented information to convince visitors to stay on the page. I compare this to car shopping. Automobile's in a showroom have a sheet of paper taped to the window that lists every detail you could possibly imagine about that particular car. How often do you actually stand in one spot, directly in front of the window, squinting to read the tiny words on the page? Usually you are spotted by eagle-eyed car salespeople who leap to your side and begin telling you all the reasons why the car is cool. They ask what you had in mind too, and from there, start to narrow down matches that fit your requirements. Write as if you are a car salesperson for your homepage. Cut a deal. Introduce the manager. Offer a test drive.


2. Don't place 100 links to the inside pages from your homepage. It is not a playground where you run screaming out onto the area trying to beat the first person to the swing set. A homepage should be married to your site requirements and especially your visitors' top tasks. This could be price checking, searching for part numbers or clearance items, finding your contact information or finding the only baby items that are not pink or blue on the planet.


3. Quit talking about yourself so often. Nobody cares how great you are. What they do care about is what you have for them that's worth their time and money. If you're the All Powerful Oz, you can slip that in, but just remember that even OZ lied to Dorothy. If you need help with your ego, try the We We Monitor.

Feedback and email newsletter forms are some of the funniest things I've witnessed on the web. Why would you demand a phone number from someone who is just letting you know your links are broken? If you want general feedback or better yet, sales leads, your form should scream trust. Start by trusting that if site visitors want you to call them, they'll enter their phone number. Requiring one is something managers tell you to do. Ignore them. Consider your prospects that desire email contact only or impress them with customer service clues with a choice of either email or phone contact. Never require a phone number for free newsletter signups, but if you insist on this unheard of practice you invented, offer a sample of the newsletter that requires that phone number and by all means, tell us why you want to call us.

4. If your navigation only goes forward, you didn't learn to dance properly. The actual steps are:
   
   
   • Move forward
   • Move back if your partner doesn't like that move
   • Continue forward if your partner really liked where you landed and trusts where you want to go next.
   
   In other words, don't rely on the "Back" button to go backwards. Guide your visitor's steps backward, forward and side to side with breadcrumb navigation, embedded text links, buttons or links that continue a task's forward momentum. Design navigation to be fluid and effortless. Your visitors should be able to glide along the dance floor and not get lost or spun around into dizzying loops.


5. Application functionality. If you only knew what exists out there in web site land. For example, there was a travel site for camping that only lets you book hotel rooms because the campgrounds weren’t programmed into the options anywhere. There was the application with many parts in the process, however, no matter what link or button was pushed, it only landed on one of those parts. An application is only intuitive if you program its brains properly.


6. Mystery links confound visitors. Non-descriptive labels force us to guess where we will end up. While I love a good game of hide and seek as much as the next person, when I think I know where you're taking me and you take me somewhere totally different, I stop letting you drive.


7. Related to this are Absolute Shock Links. These are navigation links that take you to PDF files without any warning. Since it takes time for the computer to go pull Adobe out of the kitchen, rev it up, load the file and then I swear you have to resize the thing from 200% down to something that doesn't make you get the shakes reading, well, you can see how a little warning is appreciated. The other form of visitor link shock treatment is linking to a totally new domain, with new layout and brand new navigation and no way back because it opened up a new window and cut off all ties to where you were. At least, if you plan on dumping your visitors off somewhere new, work out a nice little warning system and arrange visitation time with the Mothership site.


8. If you want to capture someone's attention, do it above the page fold. Large monitors didn't signal the end of browser laziness. We still like an incentive to use the mouse to scroll, hover or click. If half the page is needed to describe how to use a contact or sales lead form, what is doing business with you like?


9. If you have a FAQ, there had better be a good reason for making your visitors go to a page that displays a long list of questions and answers. They want you to answer the question when they have the question. I remember when I used to show horses and entered jumping classes that required me to memorize the course I'd need to guide my horse around. I could never understand why they didn’t put directions inside the show ring itself that said "Turn left here", "Weave around these scary high jumps" and "Slow down, the judge usually stands about here." A FAQ is nice for backup if you have a complicated process, but user instructions during the actual task are far more considerate and easy to remember.

Finally, don't despair. Web site surfers are often the most incredibly patient and forgiving people, especially if you offer something they want. Just remember to show them where you put it.

About the Author:

Usability Consultant, Kimberly Krause Berg, is the owner of UsabilityEffect.com (www.usabilityeffect.com), Cre8pc.com (www.cre8pc.com), and Cre8asiteForums (www.cre8asiteforums.com/). Her background in organic search engine optimization, combined with web site usability consulting, offers unique insight into web site development. Copyright 2007 Cre8pc.com. All Rights Reserved. Reprint rights by Permission of the Author

Hand Visitors the Keys to Your Web Site

Recently, I wanted to use my car but couldn't find my car key. The last I'd seen it, I was handing it to my daughter, two days ago.

First, I 'texted' her in school, so she wouldn't get into trouble for having a cell phone with her. She typed back, "u hv." Then, I called my husband, who has amazing psychic abilities an hour away from home. He has no idea where my car key is. Fortunately, I had a spare key and of course, later in the evening, my daughter found the original key sitting by her computer, buried in the world's scariest Teenager's Room.

It took all day to solve the missing car key mystery. I stuck with the search because I like my car and like to drive it.

Do you ever hope your web site visitors feel the same way about your web site? Have you driven it around the countryside before offering them the keys to it?

I've Come to Drive Your Web Site

I recently visited a web site that was redesigned. It looked professional and attractive. It was ready for visitors, but perhaps not me. My goal was to find out where the products were and secondly, how to order them. However, the first big whammo! object on the page was a video of a person talking about a product.

This isn't a bad thing. But I'm new. I've just nestled myself into the homepage car seat. I want to look around, play with the radio, adjust the rear view mirror, figure out where they'll let me put my coffee mug and by golly, is that a sale item over there?

I don't want to watch a video yet and their's takes up a huge chunk of homepage real estate, above the page fold. I'm sure it's very nice and I'm sorry for scrolling past it. I came with a mission in mind. Did they build a site for me to carry out my task?

Farther down the page, I finally discover the Way To Our Products click path. I click the link, which takes me to another page with a search function and after a few tries at getting the right search criteria down, I finally arrive at a product I'm interested in. It's been 10 minutes, but YES! I've made it down their web site driveway.

It's a good thing I want to drive their web site because after 10 minutes of figuring out where they put everything, I'm thinking I want to drive a sports car.

Navigation for web sites, especially large sites, is never easy to map out. It takes planning and consideration for visitors’ goals. It has to help visitors complete a task. On this particular web site, which was very attractive, they didn't put a "How to Order" button or link on the product page.

I had no car key. I couldn't start their web site engine. All I was able to do was play "pretend driver" and imagine I was doing something on their web site, because that's about all they designed it to let me do.

The moral of this story?

The next time you design a web site, its okay to take it for a joy-ride. You've earned that right. But, make sure you throw the keys to other drivers and let them take it on the highway or down the street to Starbucks. These people are your user testing hero's.

Trust me when I say that many of them crave bumpy roads and purposely love to drive web sites like maniacs, just to see what that baby can do.

But, remember to get your keys back when they're finished.


About the Author:

Usability Consultant, Kimberly Krause Berg, is the owner of UsabilityEffect.com (www.usabilityeffect.com), Cre8pc.com (www.cre8pc.com), and Cre8asiteForums (www.cre8asiteforums.com/). Her background in organic search engine optimization, combined with web site usability consulting, offers unique insight into web site development. Copyright 2007 Cre8pc.com. All Rights Reserved. Reprint rights by Permission of the Author

Usability and SEO - Red Light, Green Light

By Kim Krause Berg

Another article has appeared on the topic of SEO and Usability and how these two different skill sets benefit each other. The latest, Usability and SEO. Which comes First?, written for Search Engine Watch by Eric Enge, caught my eye because he wrote:
"What I want to emphasize here is one key point: Usability comes first, and SEO comes second."
It's funny to hear that statement coming from a professional SEO.

In the late 1990's, when I offered search engine optimization services, I didn't get the call for help until the web site was launched and swimming for dear life in the search engine pool. In those days, there were lots of search engines. SEO came last, after the design and after people were intended to use it. If they ever found it, that is.

During the past ten years, acceptance by companies to work search engine marketing techniques into their web site pages has vastly improved. User centered, persuasive design, on the other hand, are still whispers in the wind. Will it take another ten years for usability and accessibility to be as justified as marketing a web site property?

What opened my eyes was working in user interface design and discovering that usability came last, AFTER SEO. It was always a pleasant surprise to hear someone on the design team inquire about image alt attributes or fuss over page title tags. Unfortunately, I realized they only knew these things mattered because some of my design team mates owned their own personal web site businesses on the side. It wasn't something the company demanded for itself. They were just lucky the web site designers had their acts together.

User centered design still gets shoved around. As it makes its way into the world of search engine marketing, the experience reminds me of the game "Red Light, Green Light". The caller yells, "Green light!" and everybody runs forward, willy nilly, confident, trying to get to the finish line first. Then, the caller shouts, "Red light!" and suddenly everyone stops. Frozen. They have to hold their position. They can't breathe or giggle, as they wait for their next instruction.

Corporate Blinders

I was recently part of a conversation whereby a man was describing his company's future plans. Presently, they sell products online locally and are now moving into a neighboring country. After this, they plan on going global.

As he describes it, they have no usability person in the entire company. They have search engine marketers. But, they have no idea how to sell online internationally. They don't understand what browsers are popular outside the USA. They don't know how to make forms usable for global customers. User behavior and habits vary by culture, even down to how web pages are read. They assume their present website will work everywhere. I see this constantly and wonder how some corporations survive with such tunnel vision.

Usability is misunderstood and therefore, not even considered a worthwhile investment until sales stop or worse, a lawsuit appears by someone unable to use the site.

It's Not Who Goes First

Whenever I see phrases like "Usability is first, SEO is second" or "SEO is first, usability is second", or "SEO doesn’t need usability", I don't agree with the competition this sets up.
Both disciplines are vital to the air your web site breathes. They are equal sides of the same lung.

Usability, accessibility and search engine marketing practices are united partners because they're focused on the web site visitor. We can all walk up to these customers and shake their hand together.

About the Author:

Usability Consultant, Kimberly Krause Berg, is the owner of UsabilityEffect.com (www.usabilityeffect.com), Cre8pc.com (www.cre8pc.com), and Cre8asiteForums (www.cre8asiteforums.com/). Her background in organic search engine optimization, combined with web site usability consulting, offers unique insight into web site development. Copyright 2007 Cre8pc.com. All Rights Reserved. Reprint rights by Permission of the Author

Web Site Feedback as Your Secret Online Marketing Tool

By Kim Krause Berg

There's a small trick I do with my online order form that helps to identify one of the first problems a web site may have. I purposely don't ask for a business address or phone number right away. I don't want to know what these are. As a web site usability consultant, when I visit a client's web site for the first time, learning how to contact them is my first official task. If I can't locate this information, or it's a pain in the neck to find, I've discovered their first customer service issue.

I wouldn't recommend that you do this with your online business, especially if you are selling products. Your responsibility is to gather accurate information for your transactions immediately so that you can conduct business in an efficient, courteous manner. I, too, have reasons to be more formal, depending on the project. Both you and I have a strong desire to conduct business or provide information in a positive, productive way.

If we do not, how do we know when we've failed? How do we know when we've succeeded? If we don't make the effort to include customers' needs and desires in our interaction with them, and our competitors do, what message does this send? Are you inviting user feedback?

Dear Google, Your Application is Groovy

Search marketers know that local searches are a new arena for promoting online businesses. One way to do this is by informing Google Maps that a business exists. When Google has this information, with data provided by a site owner or their Internet Marketing Consultant, it is more likely a search for your product or service, in your town, will display your business.

I decided to enter my business into the Google Maps application (http://maps.google.com/). There are several steps to the application, with helpful user instructions to guide you. When I reached the end, I had several options for how Google could verify that it was I submitting the data, rather than someone not associated with my business. This extra effort towards accuracy signals a desire to be customer service oriented.

Since I believe in positive reinforcement, I would have liked to have sent a "high five" to Google because I had a good experience using their application. However, on the last screen, there was no place to offer feedback of any kind. I couldn't rate it. I couldn't recommend it to someone. I couldn't send an email. I couldn't answer a one-question quick survey such as "Did you enjoy adding your business to Google Maps?" or "Did you have any problems entering your business and if so, please send us your experience."

I know Google is user centric. This is a missed opportunity for user feedback. It's a missed opportunity to get a pat on the back for a job well done. We all like to hear about when we've done something a site visitor appreciates.

Feedback as User Generated Content

Online customer feedback seems to be tucked somewhere on the last page of site requirements. Forcing visitors to navigate their way through a thick forest of page elements just to locate how to communicate with you creates frustration. Worse, it's a lost opportunity to obtain user generated content for your web site.

User generated content can be a great marketing arm if you understand how to invite feedback and apply it.

I have a book addiction, so to help support it, I buy from Amazon's used book dealers who sell at discounted prices. Shortly after a book arrives, inevitably Amazon follows up with an email invitation to answer a quick survey about the service provided by their third party vendor. The survey is simple, often one or two easy questions focused on a rating scale, and in less than a minute it's completed. The only reason I even bother to respond to them is because I know Amazon issues very fast surveys.

They've earned my trust because I know what to expect from them.

Products are purchased from Amazon as well. I bought a herbal product through them that my doctor recommended after knee surgery. Amazon responded with an email containing a link to a product survey. This one permits user feedback in an interesting way.

"We invite you to submit a review for the product you purchased or share an image that would benefit other customers. Your input will help customers choose the best products on Amazon.com."

The survey is two questions. The first asks if you are over 13. The second is a rating where you can assign 1 – 5 stars. This is followed by an opportunity to enter a title for your review, and a huge comment field to write your review. Alternatively, there is a radio button that allows you to submit a video review.

Consumers can link to the product page in their review. You can "tag" your review with keywords or a category label for the Amazon search engine. Accepted reviews appear on the site in 48 hours.

By getting customers involved, a web site opens the door to user generated content. This is also another outlet for creative online marketers looking to place content and promote products.

Reach Out in the Darkness

By appealing to feelings and emotions, you'll increase a customer's desire to contact you. One sure-fire way of grabbing their heart is to suggest you'll take something away that they care about.

You can ask for feedback by presenting questions such as "Should we remove [insert beloved gadget or site pleaser here]?" One popular topic is asking readers if they mind if you include a few ads. The point is that you need not be afraid to take the initiative. Let your visitors know what you may be considering and offer them a chance to respond. If you strike a nerve, their feedback may be unwelcome if they blog about it, or if you're lucky, they'll send praise. Take into consideration whether you want feedback to be public or private.

Sometimes you won’t have a choice.

In the early stages of Danny Sullivan's new Sphinn site for search marketers, I blogged publically about the lack of a place to post usability topics there. My blog post caught the attention of Sullivan and his loyal band of developers. He responded in my blog, and our dialog became a news story. They added a Usability category because the resulting user feedback justified the inclusion.

It didn't stop there. Sphinn readers are encouraged to ask questions, submit ideas for new features and propose solutions to known problems, in the forum-like space. Danny or his staff responds publically.

By enabling most user feedback to be out front, they're creating content. Behind this content is an enormous message from Third Door Media that customer service is a top priority.

Free Candy for Your Feedback

A food shopping chain in my area places customer service directly on the opposite side of the cash registers, where we get fast help. I once had a vegetable my cashier couldn't identify and he yelled across to the customer service desk for help to verify what I told him it was. It used to be that retail stores stuck customer service in the farthest corner away from the action. Do you do this too?

You can turn feedback into a promotion device or funnel it into site enhancements.

1. Be there when they need you. Place your Contact page in your global navigation so that it appears on every page. Increase the font size of your toll-free phone number.


2. Provide a feedback form, but make it short. Be sure to clearly indicate your form is "quick". Some visitors will balk at polls, surveys or forms that require a time investment. Make sure your drop-down menu has an "Other" category. Don't require registration first. Be very clear with visitors about what you intend to do with the feedback.


3. Watch labels. Amazon calls their customer service page "Help", but that word conjures up a FAQ page, not user feedback. If you provide a form, say so with "Feedback Form" or "Your Fast Feedback".


4. Don't make anyone feel insignificant. Amazon has an option to sign-in before offering feedback and in smaller text offers permission for non-members to contact them. However, another link for "Express" feedback is for members. Not all feedback is created equal? Get permission to use any user generated content on your site.


5. Invite product reviews, guest blog writers, paid product reviews, video, audio, snapshots. Turn your customers into your personal sales force by establishing trust. Let them edit or remove reviews later. Link back and pass "link juice".

Lastly provide incentives such as coupons, free shipping, fee discounts and free samples to those who were unhappy with a product. Many companies truly loathe dissatisfied customers and will bend over backwards to please them. Show you want their feedback by encouraging creative opportunities for them to do so.

About the Author:

Usability Consultant, Kimberly Krause Berg, is the owner of UsabilityEffect.com (www.usabilityeffect.com), Cre8pc.com (www.cre8pc.com), and Cre8asiteForums (www.cre8asiteforums.com/). Her background in organic search engine optimization, combined with web site usability consulting, offers unique insight into web site development.
Copyright 2007 - 2008 Cre8pc.com. All Rights Reserved. Reprint rights by Permission of the Author

How to Build a Successful Website - Recommendations from Google Guy

By Ciara Carruthers

In a post on the 'Webmaster World' Forum, an ex-employee of Google, also known as Google Guy, provided the golden rules of creating a high trafficked website. The post, "Successful Site in 12 Months with Google Alone" is truly priceless and I personally thank anyone who gives their time offering us all such treasured knowledge.

In this post, Google Guy covers 26 separate points which he feels to be important in the world of Google.Here, I shall pick out some of the points which I feel to be the most significant and easily applied:

1. Four of the 26 pointers by Google Guy speak of adding content.

Add, add, add. Google loves it, and your visitors will love it. Assure it is quality content though. You are looking for quality over quantity here.Sure, you can turn out 5 mediocre articles in the time it takes to write one excellent article. However, once that excellent article is on your site, people will bookmark your page and recommend you to friends and online contacts.

2. Your website should be clean and simple.

The simpler the HTML that you have on your website, the more the search engines will like you. Also, the more simply your visitors can navigate and read your site, the more THEY will like you.How simple is the layout of Google itself? Yes, very simple. How popular is it? Very.

3. Keep your pages small.

Aim for between 5K and 10K. Many of your visitors will still be using dial-up connections. Don't alienate these visitors by building pages that load slowly.

4. Keep your content pages to no more than 500 words, generally speaking.

If it gets longer, that's fine. Assure, however, that it is not rambling, that it NEEDS to be longer. If you can make it shorter, do so.

5. Use your keyword in the following ways:

Once in the title, once in the description tag, once in the heading, once in the url, once in bold, once in italic and once high on the page. Don't aim for misspelled keywords. The search engines are getting smarter and now often correct spelling mistakes as people search for them.

6. On each page, link to one or two highly ranked websites which relate to your industry.

Assure that the links are in context with the rest of the article. Use your keyword in the link.

7. Create links from one page to another within your website.

In this way, you even-out the entire PR of your website, as opposed to having one page which ranks very highly and other pages which don't. So, for example, if when writing one article, you mention a point which is covered in more detail in another article, link to that article. Use the keyword for the other article in the link.

8. Make your navigation system usable; both for visitors and search engine spiders.

For your visitors, assure that it is a simple and clean system. For the search engine spiders, assure that your links go no more than 3 links deep.This means that no page should be any more than one other page from the home page. Cross link from articles as much as possible.

9. Submit your website to as many directories as possible.

Here you will find an extensive list of available directories - "Strongest Links" Many are free. If you can afford it, pay the extra cash to have your site listed in Yahoo and Looksmart.

10. Request link swaps from related website.

Better yet, join a quality link exchange program. I use the "Link Exchange program" supplied for free by SiteSell.com, with whom I host my other website, "Barcelona Explore"

11. Write good, concise content.

Keep paragraphs short and to the point.

12. If you are using your website to promote your off-line business, don't just put up an online flyer.

Provide your visitors with information that they can use, not just information about you and your company. Unless they are specifically looking for information about you, they will click away from your site.

13. Study the information provided by your website statistics.

If your web host doesn't provide a good statistic program, use a free one like "StatCounter". Analyze the keywords that people have been using to find your site. If any surprising ones come up, use them in your site.

14. Partake in forums pertaining to your website.

Absorb all the information that is on there, and more importantly, become part of it. The networking with other people in your sector is invaluable and will prove it's worth by increasing backlinks, viral networking and recommendations.

These points are what I have taken as being the most important recommendations from Google Guy. The entire post is to be found here - "Webmaster World Forum - How to create a successful website".

Following all these points will speed up your success. Success at any speed, however, is a guarantee if you focus on offering your visitors value, by providing excellent content.


About the Author:

Ciara Carruthers is a successful website content writer. Employ her services or read her many website related articles by clicking here.

Someone Stole My Site: How To Defend Yourself When Someone Plagiarizes Your Text

By Karyn Greenstreet.

I knew one day it would happen. Someone stole the text from my website and used it on their own website. Dirty rotten scoundrels!

According to the US Copyright Office website (http://www.copyright.gov):

"Copyright protection subsists from the time the work is created in fixed form. The copyright in the work of authorship immediately becomes the property of the author who created the work."

What Do You Do?

Here are some ways to discover which sites have stolen your text:

1. Find some text on your website that is so "you" that it's unlikely that anyone else would write a phrase or sentence that way. Go to http://www.google.com, and put that phrase or sentence into their search, within quotation marks. For example, one phrase that of my own that I searched on looked like this: "you'll end up struggling to make your business a success, and all your passion and enthusiasm will drain away." (Go ahead, type it into Google and see who's got my text on their site.) You have to put the phrase within quotation marks so that Google knows to search for the whole phrase with all the words right next to each other.

2. Make note of the sites that have the same text as yours. While it is completely possible in millions and millions of websites that someone might have written the exact same phrase, it's worth investigating every site that comes up.

3. Another great place to search for plagiarized sites is http://www.copyscape.com

Here are some steps to getting a site to take down plagiarized text:

1. Gather as much information about the offending site as you can.

2. Print out all pages from their site where the plagiarized text resides.

3. Try to find a contact name, phone number and email address from the site.

4. Go to http://www.internic.net/whois.html and get all their registration information. If they are not in the USA, go to Google and type in "whois" plus the name of their country. You should be able to find a whois site that can get their DNS record for you.

5. Go to http://www.alexa.com and find whatever information you can there.

6. Finally, write to the offending site owner and tell them that you found plagiarized text on their site. List the URLs of the offending pages along with the copyrighted URLs of your own pages. Give them two or three days to either delete the pages, or re-write them so that they no longer include your text.

This is not the time to play nice guy! Tell the offending site owner that you are copying their hosting company and domain registrar on the letter or email, and do so.

Make sure when you write this email or letter, you don't use any passive language, and do not say "please". Demand your rights. It is illegal and unethical for them to do what they did and they need to stop doing it immediately.

Another great resource is http://www.waybackmachine.org.

This allows you to check what their websites looked like throughout the years. You may be able to pinpoint the date when those people served themselves with a hefty spoon of your web content.

Someone pointed out to me that sometimes the offender is the website designer, not the owner of the site. If you are an owner of a site, and you did not write your own text, ask your designer where he or she got the text. Make it clear to them that you will not tolerate any plagiarized text and that you will hold them legally responsible in any charge or lawsuit that comes up over the copy on your website.

Some final notes:

Always put a copyright statement on your site. If it took you a long time to write your text, you should be the only one benefiting from it, not some unethical person who is looking for a shortcut.

If the site doesn't comply with your request, you might have to get your attorney involved. Only you can decide if the expense of an attorney is worth it for you.

I have written to the six sites that stole my text. Two have complied and taken down the offending pages within three days of my request. If the others don't comply, I will be posting their websites in my blog. I'm not afraid of a little publicity, but I bet they are.

About the Author:

Karyn Greenstreet is a Self Employment expert and small business coach. She shares techniques, skills and strategies with self-employed people to boost motivation, create clear goals and cohesive plans, and increase profits. Visit her website at http://www.PassionForBusiness.com

Internet Marketing - What Comes First?

By Patsi Krakoff, Psy. D.

Someone asked me recently, if I were to expand an existing professional services business onto the internet, what marketing steps would I take first: set up a web site, a shopping cart, a newsletter, or a blog?

This is a very good question. Five years ago most Internet marketing specialists would have all responded in chorus, "A website, of course!" Then they would recommend their services to create an elaborate website with lots of bells and whistles.

I had an interesting email this week from a reader who asked me about website design fees. This is not my area of expertise. But this reader is a very smart guy. Why? Because he knows from my ezines, blogs and web site that I've been online for a few years and making a decent living from it.

He's a rabbi who has many years experience counseling people. He now has made a wise decision to start offering coaching services to people, and wants to leverage the internet to find clients, sell ebooks and other programs.

The First Step - Ask Questions

He has many questions about what to do first, where to invest his marketing dollars, and how to get set up so everything works seamlessly and automatically.

While I don't profess to have all the answers to his particular questions, I want to emphasize what's important here. He is asking questions!

Many people just go with their gut or common sense. It goes something like this:

"I need a way to find people online. Ergo, I need a web site. Who can do a web site for me, that doesn't cost too much? Oh, you can? Only $1000. Okay, that seems reasonable. Do it."

It's only later on down the road when they want to start an ezine, or a blog, or sell an ebook that they realize they need more than just a web site. That's when the web designer kicks in with hourly fees.

I've never heard a programmer say they can't do something. They always say they can easily set up autoresponders, gather email addresses, send out a newsletter, create a blog on your site, and even create a secure payment system for sales. I'm sorry, but here's the real news: programmers and web site designers can do all these tasks with your web site, but they will charge you for it, and it still won't do everything automatically. And you will be tied to their hourly fees (and schedule) forever.

Back to the question asked of me at the beginning of this article.

While my partner and I recommend an all-in-one solution and setting up all the elements together if your budget permits, there are a couple of ways to get started.

Unless you have a database of prospects, you will not sell your services or products. Therefore, we recommend getting started the right way by building your database - by offering an ezine or free content to attract people to your business. And, you need a place on the Internet where people can find you and subscribe to your content.

The first two pieces then, especially if you're just starting out and have a limited budget, are a blog and a shopping cart program with an autoresponder system.

Third Party Shopping Cart Systems

A third party shopping cart system is where you get an account hosted online by a company that specializes in providing automated database management, autoresponders, email broadcasting, online merchant credit card and payments, ad tracking, and affiliate programs.

When you start out, all you need to do is deliver your ezine and automated emails through autoresponders. You can get a basic level shopping cart account. As your business grows and you develop products, you can upgrade to get more features on your shopping cart, such as affiliate program management and digital delivery.

There are many online email broadcasting services to manage your newsletter. But be aware that an all-in-one solution such as a shopping cart program will save you time and money in the long run.

We strongly recommend starting off with a shopping cart program that can manage your database and newsletters under one roof. It is better to have all your automated marketing functions with one service provider, than to separate your database and newsletter out to another external email service provider.

For detailed information and questions to ask about how to pick a shopping cart system, there are a series of articles you can review: http://snipurl.com/Pick_a_Cart

What's next?

You have your shopping cart system, now what? We'll explore the issue of websites vs. blogs in our next article.

About The Author

As the The Blog Squad, Patsi Krakoff and Denise Wakeman have teamed up to work with professionals to maximize their marketing strategies by implementing blogs, ezines and
ecommerce tactics. They are co-authors of "Secrets of Successful Ezines: A Guide to Writing and Publishing an Ezine that Gets Results." Get The Blog Squad's free report on the "Top 10 Reasons to do an Ezine and A Blog": http://snipurl.com/Ezine_Blog

Search Engine Optimization for the Rest of Us

By Nowshade Kabir

When you have launched your website, whether it is an eCommerce store or a corporate promotional site, you must have set certain goals regarding the quantity of traffic you are expecting to have on your site. If you did not pursue your goal with specific web promotional marketing strategies, chances are there you are not very happy with the results you have achieved so far. Although, there are numerous web promotional methods available to your
disposal, optimization of your webpages for search engines is the uncontested leader in this field. If you sell products or services through your website, it is even more so for you. Consider this. Out of various possibilities which include: going to a shop, calling a shop, etc. the prospective buyer decided to search for the product online. Then he or she used certain key-phrase to make a query on a search engine and then among other sites, he or she chose yours to click in. As a seller this is the kind of visitors you need for your site! Search engines have more than twice the e-commerce conversion rate of other traffic acquisition sources. You can get these results for your site with the help of search engine optimization.

What is Search Engine Optimization?

SEO is a set of actions carried out with a webpage to improve visibility of that webpage in search engines. The goal is to ensure top places in the search engine results for a specific query.

How important are the search engines? Data show 81 percent of Internet users find the sites they're looking for through search engines. Over 57% of Internet users search the Internet everyday. Up to 500 Million searches take place in a day. 55% of all Internet purchases originate at a search engine as oppose to 9 percent from banners. These statistics are pretty convincing, but surprisingly, according to StatMarket.com only 7 percent of websites are visible by search engines.

Search Engine Optimization (SEO) can really bring amazing results. Our page http://trade-leads.rusbiz.com recently started to show on the first page of Google for the search phrase "trade leads". Within the last month we have noticed almost 30 percent increase of traffic to this page which is pretty much inline with the available statistics. If your optimization efforts started to bear fruits and you ended up on the second or third page of Google search, you can expect a dramatic increase of almost 5 times more traffic than before and after two months it can be over 9 times! An upward move from 2nd and 3rd pages to the much coveted first page will bring an increase of around 30 percent. Along with the traffic the conversion rate - the quantity of actual purchases - also goes up significantly.

Your position within the first page also makes a lot of difference. The top positioned web page in the sponsored - paid advertisement - receives 50 percent of all clicks and first three top ranked web pages garner 60 percent of all clicks.

Once you have decided to go for search engine optimization, your next step is to figure out for which search engine you should work on optimizing your site. After all there are so many search engines out there!

If you look at the latest statistics available for the month of November, 2005 compiled by Nielsen/NetRatings it, probably, won't be any surprise to you that Google at present has the most search market share. There were 5.1 billion searches done in November. Out of 60 search engines monitored, Google had a share of 46.3 percent,Yahoo - 23.4 percent, MSN - 11.4 percent, AOL - 6.9 percent, Ask Jeeves with its other affiliations MyWay, Teoma, Iwon and search sites of Excite Network has a combined share of around 6 percent, etc. This clearly shows that Google is the undisputed leader among search engines at this moment. That's why in your quest of getting more traffic to your site, you have to emphasize on Google. Other key indicators which favor Google as well are:

. Google is most favored by business people - 82.9 percent of all business users make their queries through Google.

. The Google users are more educated. They are more likely to have a college degree.

. The Google users are from higher income groups.

As mentioned earlier search engine optimization is a set of actions that you have to take regarding your web pages. Here are the key steps of the process:

Select keywords for search engine ranking
1. Make a list of keywords that you think buyers might use to search for products and services you sell.
2. Use a Thesaurus to check synonyms of the words and phrases that you have chosen. You may come up with additional keywords.
3. Eliminate all single words from the list!
4. Go to several of your competitors' websites and check out what keywords they are focusing on by viewing the HTML source of the pages.
5. Now go to Yahoo! pay per click search marketing site Overture, which has an excellent keyword selection tool. Google also has a similar tool located at
https://adwords.google.com/select/KeywordSandbox.
6. Get the search phrases or terms that are popular enough and fall into your criteria from above mentioned lists.
7. Check where you stand with these keywords or key phrases in main search engines. Find the needed tool for this here. http://www.marketleap.com/verify/default.htm.
8. Now try to find whether you should use your keyword in singular or plural, or which one of the two similar search terms or phrases are more desirable by going to the following page:
http://www.onfocus.com/googlesmack/down.asp. Remember, studies show that conversion rate for plural words are in general higher than singular!
9. Now that you have a number of keywords, cluster two to three of them for one single page. Remember, every page of your site should be built surrounding one single theme and focused on
maximum two to three keywords.

Optimize the pages for keywords

Place keywords in Title tag, Meta description, Alt tags, Heading tags, Comment tags. Here is an example:

<title>Search Engine Optimization for the Rest of Us</title>
<meta name="description" content="Article about search engine ranking at ezine.rusbiz.com">
<meta name="keywords" content="search engine ranking, optimizing web pages for keywords, SEO steps">
<meta name="author" content="Nowshade Kabir">
<meta name="copyright" content="Nowshade Kabir">
<meta name="robots" content="index,follow">

Create content

Now develop informative content using these keywords. Use your key words in headlines and alt tag of the pictures. Make sure that you don't over do it! If you stuff keywords more than
necessary for a normal text, search engines can ban your site for keyword spamming. Here is a tool for checking density of keywords on a page: http://www.gorank.com/seotools/. Maximum
preferable density is 3-5 percent.

Submit to search tools

Effective promotion of a website starts with submission of the site to various search tools available on the Internet. There are two different types of search tools - search engines and
directories. Search engines index their listings based on the information retrieved by their spiders which crawl through the hyper links constantly looking for new websites. The directory
listings are compiled by human editors from the URLs submitted to the directory. If your website is listed in the directories you can be sure that the spiders of different search engines
sooner or later will index your site. That's why you should start submitting your website to the directories. The major directories are GMOZ, Yahoo!, LookSmart, etc.

Link popularity

The quantity of links in different websites pointing to your sites is called link popularity of your website. The more popular is your site the more links you get from other websites and vice
versa. Link popularity is one of the key factors that search engines consider in their search algorithm while indexing a website. What would be the rank of a website in a search result
depends on its link popularity in a very big way. Work on getting as many backward links as possible, preferably from the web pages with higher page ranking than yours.

Track ranking

Search engine optimization requires constant monitoring and updating. Don't forget that the competitors are working relentlessly on achieving high positions. The search algorithms are also constantly changing and improving. That's why every now and then you should check out how your site is doing.

Track traffic

If your work started to bring good results and you are getting more traffic, but the visitors are not taking expected actions, this means, you probably have selected wrong keywords. Start all
over again with keywords analysis.

Search Engine Optimization is the process of optimizing web pages for natural or organic - as they are also called - searches. Once you are certain that you have done everything possible to
achieve maximum results in this sphere, you should consider pay per click marketing with Google, Yahoo and MSN. Effective web promotion requires a combination of both of these two search engine marketing strategies.

About the author:

Nowshade Kabir is the CEO of Rusbiz.com, a global B2B Portal, which helps companies build web store, buy and sell products and services using eMarketplace, eCatalog and other features. Rusbiz also offers website development packages: http://www.rusbiz.com/design_package.html

How Keywords Affect Your Rankings

By James Mahony

This article explains a few things about SEO, and if you're interested, then this is worth reading, because you can never tell what you don't know.

We all want to know how keywords affect our rankings, but to find out we'll need to do a little work. Many say keywords are the key to good search engine rankings, although they aren't at
all the only factor.

If you need a tool to help you decide on your keywords, try Overture's Search Term Suggestion Tool - it allows you to test your keyword rankings by showing you statistics on recent searches for them. It's a great tool when you have no clue which keyword you should choose, as it can give you a list of terms that were recently searched on.

Keyword Density.

Keyword density refers to the number of the keywords contained within your text relative to the amount of text there is. Preferred keyword density ratios vary between search engines, but you should generally try to keep them between two and eight percent (major search engines prefer the lower end). Keyword analysis tools can help to optimize a web page's keyword density. These tools are good if you're not sure of what you're doing, as they're very intuitive and explain things as you go.

Counting the Keywords.

Many SEO experts will tell you that the keyword density of your text isn't a very important factor, and that you should be careful not to overdo it. So is there a limit? How many times should you use your keywords? SEO experts won't be able to answer these questions for you, because no-one's really sure of the answer. The best answer is that it changes regularly, and you can never be sure - you have to experiment to see what works for you.

Location of Keywords.

When testing the effects of keyword location, we found that pages with the keywords at the top and bottom of the page ranked higher on Google than pages with the keywords in the middle.

I trust that what you've read so far has been informative. The following section should go a long way toward clearing up any uncertainty that may remain.

Many other search engines also give keywords more or less weight based on their location, but keep in mind that each search engine's algorithm is different. Here's a list of how most search engines prioritize keyword positions, from most to least:

1. Domain name.

2. Page title.

3. Headings (i.e. H1, H2, etc.).

4. Body text (the first 2 to 3 KB usually counts more).

5. Meta tags (especially description).

6. Links (including keywords in the URL or link text of links to you).

7. Alt text (the 'alt' descriptions for your pictures).

Really, though, keyword density is one of those areas where you'll have trouble on your hands if you try to second guess the search engines. Be cautious.

As your knowledge about SEO continues to grow, you will begin to see how SEO fits into the overall scheme of things. Knowing how something relates to the rest of the world is important
too.

About The Author:

James Mahony is the founder of http://www.searchmama.com - A site dedicated to Search Engine Optimization http://www.searchmama.com
http://www.thedomaintycoons.com
http://www.articlesforwebsitecontent.com

Successful Website - Secrets

By Jerry Goldfarb

Does your business have a presence on the Internet? Is it doing well? Did you know that the most important factor effecting your business on the internet is your web site? No matter how good your product is, no matter how low your product is priced at, success on the internet depends wholly on your website. If the website is not professional looking, the chances of your
success are slim.

This article assumes that you are conversant with HTML and includes a few tips on designing a professional looking website.

* The home page should load in the browser in less than 8 seconds at 56.6 Kbps connection. The customer never waits, costing you precious business.

* Search Engines are the agents that bring traffic to your site; about 80% of web traffic comes through search engines today. To make your website friendly to search engines, make sure that proper META tags are included in each of the pages. Before you edit the site or make one, make sure that you understand how to optimize the website.

* Choose your backgrounds and colors carefully. Dark colors and interesting backgrounds take the focus away from the content. Maintain the color and background theme throughout the site.
Colors have an effect on the mood of the visitor. Choose carefully as per your requirements.

* Choose not to use animation on you site. Animation causes slow loading speed and also looks unprofessional.

* The home page should contain relevant information on what you are offering. If the visitor cannot find the product or service at the home page, you will lose him forever.

* Avoid using banners. If you need to use them, keep them limited to 1 per page.

* Always display contact information on every page of your website. Also keep the response times minimal, within 48 hours to promote better relationships.

* Make sure all links and images are working properly on the website. Check for grammar in the content. A professional website should not have mistakes in it and should contain a logo on each page. Make sure that a visitor can get from the start to the end of his destination within 4 clicks.

* The navigation should be simple and easy. Keep all navigation links together.

* Java and frames should be used sparingly, to speed up loading times and to ensure search engine friendliness.

* Finally before uploading, check the site loading different browsers. All browsers are not made equal.

* Keep your site up-to-date and change content every fortnight. The regular visitors should have a reason to come back.

For more information and tips, visit http://www.cobbwebdesign.com/.

About The Author:

Jerry Goldfarb

For more information and tips, visit http://www.cobbwebdesign.com/.

Improving Conversion Rates

By David Andrew Smith

You have optimised your website and attracted a large number of inbound links by one means or another. The results of this are that your site now appears on the first page of the top three
search engines, Google, MSN and Yahoo, for your chosen keywords or phrases. You have cracked it! Now you are getting hundreds of visitors a day to your website. Unfortunately very few are staying to browse your site and even fewer are purchasing your products or enquiring after the services you offer.

You must look closely at your site to find the reason behind this if you wish to improve your conversion rates. There are two immediate actions you can take. Have you optimised your site for the search engines or your visitors? You should always optimise your site for your visitors as they will provide you with your income not the search engines. The search engines are simply a means to an ends.

It is better to have twenty visitors to your site 15 of whom purchase a product or service than it is to have 500 of whom only 5 make a purchase. When developing your site keep in mind your potential customers and put text into the site that they will appreciate, like and find informative. Never write your copy with the search engines in mind and those omnipotent algorithms. Algorithms do not make enquiries or purchases people do.

If your copy is attractive and readable and encourages real people to contact you or buy a product then it is highly likely to be equally attractive to the search engines. When writing your copy you should not be trying to 'sell' your product or service with blatant over the top advertising. Be more subtle. You are fulfilling a wish or a need or solving a problem so be
informative. People have carried out a specific search so the need is already there you have to now give them the information they need to convince them to purchase of you. So as always the
content is the key to making sales as well as attracting the attention of the search engines.

You must work hard at getting this content right. The second line of investigation is to analyse your sites visitor statistics carefully Look at each visitor and how they arrived at your site. That is what search terms did they use? What page did they land on? What pages did they navigate through? What page did they exit on? What area of the World or country did they come from? If they made no enquiry or purchase, look at their search phrase, and where on your site they went, and attempt to calculate why they left without making that enquiry or purchase. Was it because their search was not appropriate for ypour actual product or service? Do you not perhaps provide your service to their particular area? Did they miss or could not find exactly what they wanted on your site because of badly designed navigation paths? Or is it perhaps because the text is simply not up to standard?

If you think it is a structural problem then you can alter this so that people find it easier to navigate to places on the site that they actually want. It may also be a matter of your content so you can change this.

By constantly monitoring your site's statistics you can dramatically increase your conversion rates, that is, convert more of your visitors into paying customers. Finally do keep note of what you do so that you can accurately monitor the changes you make to find out if and by how much they are making a difference.

About The Author:

David Andrew Smith runs a successful contract cleaning company http://www.wesparkle.co.uk for both commercial and domestic customers in the UK. He has devoloped and maintains the company's website.