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24 April 2007

Internet Users Choose Speed And Readability Over Appearance: Web Poll

By Rick Sloboda

More than 93 per cent of Internet users indicated they favour speed and readability over appearance when visiting websites, according to a recent online poll conducted by Webcopyplus.

When Internet users were asked what's likely to drive them away from a website:

* 51.2 per cent indicated "slow load times"
* 42.2 per cent specified "weak web copy"
* 6.6 per cent noted "poor visual presentation"

A total of 258 users participated in the web writing service provider's online poll during a four-month period that ended in April of 2007.

The poll results clearly suggest functionality and clear messages top Internet users' desires and demands.

Speed

A total of 132 Internet users noted they are quick to hit the 'back button' when pages are slow to load, implying they expect websites to deliver information rapidly without exception.

The Web is fully capable of distributing communications at a staggering rate, but many web creators willfully hinder the technology. For the sake of visitors, you should optimize your images, streamline your HTML and stay away from self-serving Flash intros that provide little or no value.

While Flash is an effective tool for adding audio, video and animation to a website, it's simply overused.

Why make visitors wait as much as a minute just to watch a logo spin around? It's a blatant disregard for web users and their time. In fact, most Flash intros are likely not created with the
visitor and business in mind, but rather as an opportunity to showcase a programmer's abilities.

If someone wants to experiment or go for design awards, it shouldn't be done on the customer's dime.

Web writing

Web writing was deemed most important to 109 poll participants. Why? Well, if a site's web writing does not present the information needed by users, the website provides little or no value regardless of how fast it loads or how stunning it looks.

Provide online visitors web writing that is relevant, concise, scannable and objective. Stay away from marketing hype, which is one of the quickest ways to get labeled a 'spammer' and kill your credibility.

Design

The fact that only 17 poll participants placed weight on visual presentation doesn't mean designers hold a small role in the Web and its evolution.

Quite the contrary. Good designers and programmers recognize the fact that design is both function and aesthetics. It's not about decoration.

Good design is the tool and principle by which we craft and convey successful communications. Consequently, good design is what ultimately produces useful, convenient and simple websites.

At the end of the day, load time, web writing and design all have integral roles in promoting usability and positive online experiences.

Deliver on all three fonts and you'll experience more online traffic, happier customers and a healthier bottom line.


About the Author:

Rick Sloboda is a web writer at http://www.webcopyplus.com
Web writing services http://www.webcopyplus.com/services
More web writing information http://www.webcopyplus.com/articles

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08 April 2007

Third Party Credit Card Processors

By Debbie Dragon

If you're a small business or just starting out, you may not feel ready for a merchant account. Obtaining a merchant account is not usually considered difficult, however, for a newly established business it isn't always feasible to run out and a merchant account immediately. Starting a business is often costly and risky to begin with- you do not need to go out and spend money on optional features (like a merchant account) until you know whether or not your business is going to succeed, and whether or not you'll have the need to accept credit cards from customers.

Did you know there are other options and alternative methods for allowing your customers to pay you with credit cards? Companies called "third party credit card processors" do not require their customers to create merchant accounts, and yet they can be used to allow small or new businesses the ability to accept credit card payments from customers.

Why Worry about Accepting Credit Cards at All?

It's important that you are able to accept credit card payments from customers, however, even if you aren't feeling up to getting a traditional merchant account right now. It's been proven that businesses that except credit cards experience higher sales than those that do not accept credit cards. In fact, some companies have reported an increase of 50 to 400% in sales once they began accepting credit cards as a payment method. It also helps to establish a professional image- and for some potential consumers, it generates a feeling of trust ("If the business is established enough to accept credit cards, they're a quality business that I should shop with!").

Home based businesses and online businesses can take advantage of a third party credit card processor instead of going directly with a merchant account if they wanted to. It allows a business to determine how many customers will make purchases with credit cards, as well as determine if more or higher sales come as a result of accepting credit cards as payments.

A third party credit card processor offers real-time processing online, online virtual terminals for entering manual transactions, no maximum limits for processing amounts in most cases, and the ability to set up recurring billing.

One of the advantages of using a third party credit card processor over establishing a merchant account is that instead of paying a transaction fee or a monthly fee, you pay a percentage of the sales (from 2% to 15%), and only when you actually make sales. Some merchant account providers require that you pay a monthly fee- even if you aren't making any credit card sales. By starting out with a third party credit card processor, you can judge how many customers might use the option to pay with credit cards before you go through the process of applying for a merchant account and getting everything set up.

How do third party payment processors work?

Once you have an account with a third party payment processor, you'll create links to your products that allow customers to order and pay with credit. The links send the customer to the
third-party processing company's server, and they handle the orders for you. Payments are processed by the company, and the sales are credited to your own business- less the third party processor's commission. You receive your money from the third party processing company at established payment intervals. Typically, money owed to you from the third party credit card
processing company is deposited automatically into a checking or savings account that you have set up for your business and linked to your account with the third party processor.


About The Author:

This article has been provided courtesy of Creditor Web, http://www.creditorweb.com .

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02 April 2007

A Day in the Life of a Website

By Cherie' Davidson

Ah, there he is. What did he do, sleep all night?! We'll never get any sales if he doesn't do something with me. My navigation is awkward, the page flow...well, it doesn't, and humans keep leaving the site after a few seconds. It's no fun for me, I can tell you! I'm a Website, damn it, and I deserve some respect!

My human - he calls himself a business man...ha! - is trying to make a living from me. But what can he expect when he has no clue what my visitors are thinking? This just chaps my scripts, I can tell you.

Okay, in all fairness, he did make me look good. Actually, real good. I'm hot...my graphics are sharp and engaging, my design is striking and if I were a photograph, I'd be framed in a fancy gallery! But doesn't he know, looks are only monitor deep? Pleeeez, get a clue! My very survival depends on business, which starts with happy humans. And unfortunately, as pretty as I am, I'm not making anyone happy. Yep, my days are numbered unless he starts paying attention to my needs!

Impatiently waiting for his human to fill his coffee mug, Website sits, wondering what today will hold...

Come on, come on! We're burning pixels here! Yes! Pull out your chair, there you go. Sit... alright! Gotcha! Now we're cooking. Yep, there's the familiar tap...and...woo hoo! He's pulling some of my files. We're finally going to get something done!

Human has been reading about Web analytics...

What is this? He's adding a strange little snippet of code. Hmmm, interesting, it's nonintrusive, but...whoa, baby! I can see who is looking at me! Wow! There's one from Alaska, and Arizona, oh,ya, and that place humans call Florida. This is a rush! Look at those traffic numbers climb! I've got to look at this deal. Ok, ya, reports, good. Easy to read. My human needs to look at these closely. Oh ya!

Wait a second! Only 20% of all these people went to my sales page?! That can't continue. Hey, human! Human! Are you seeing this?!

It seems Human is seeing the numbers, and he is realizing there is a lot he has been missing by not having used traffic reporting before now...

Ok, we need to look at this more closely. I see that 10% are buying once they get there. Hmmm, that could be improved! Oh, geez, look at that product description page - everyone is leaving when they get to it. What's up with that?! Human, you need to get a copywriter on that page, like now!

This is interesting, that press release he sent brought 379 people to the site. And 214 are from Florida. What else, oh...keywords! Aha! I don't see my #1 product anywhere.

The unpleasant screeching sound issuing from the computer echoes Human's feelings about his site. This Web analytics data is shedding light on some serious issues...

Come on, Human! Take your mouse by the horns and make some changes! This is good stuff we're seeing here. Your banner ad on that sweet little site in Canada is getting great response. Do more of that, would ya? I sure wouldn't mind connecting to some other hotties like that one, and we now know that pays off!

Human, you're...making changes! You go!!! Ahhh, I'm already seeing a difference...look at that! Not so many jumpers from the description page; they're starting to move over to sales. Now you've got it. Oh ya, this is doing the trick. You're seeing what needs to be changed, what works and what flops!

No more long, lonely nights, no more feelings of cart abandonment, no more dollars surfing out of my reach! I'm all choked up...Human, you couldn't have made a better move, and you're going to see the difference I can make now! Oh ya! My virtual world is turning around, thanks to one little snippet and a human who is paying attention to the reports.

What about your Website? Don't keep it in the dark, bored, doing nothing for you. An unfulfilled Website is a tremendous opportunity lost. By using Web analytics, it can do what it was created to do...bring you business!

About the Author:

Article written by freelance writer and Website content developer, Cherie' Davidson
(
http://www.cheriedavidson.com). Cherie' is also copywriter and managing content editor for VisiStat, a Web reporting service
(
http://www.visistat.com), and their informative Analytics Blog
(
http://www.visistat.com/wordpress/). For more information, write her at editor at visistat.com.

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27 March 2007

Bells And Whistles - Does Your Site Really Need Them?

By Tim Whiston

Current graphics technology is awesome, and I love a good video game. But market testing has proven websites that go overboard with graphic design and special effects actually convert far fewer sales than sites with clean, attractive layouts that do not interfere with the most important element - the content!

I hate it when I come to a site looking for a product or service and I can't get past the streaming video intro. I also hate it when a fat audio file loads on every page I navigate, or when the flash elements and high-tech animations make it hard to find the order button.

Believe it or not I'm saying this as a professional web designer. And guess what?

According to multiple independent studies the average Internet consumer agrees with me!

It's a fact - sites with too many bells and whistles will actually drive your customers away before they have a chance to soak up your offer or at least subscribe to your opt-in list. As a rule, I don't even recommend flash as a viable media for direct response marketing.

Look at some of the most productive retail sites in any niche and you'll find clean, appealing graphics. But these visual creatives will not overshadow the most important element of all. the site's content!

Unless you are marketing a video game, a movie, or sophisticated animation software/design service, it's the content that generates sales and not the bells and whistles that turn your site into a digital carnival.

Don't get me wrong, both audio and video elements can have a tremendous impact on your conversions; but not if these features are presented in place of quality sales copy and plenty of solid consumer information.

High-tech design solutions should be applied in a way that compliments your content. Your marketing message should never be upstaged by visual theatrics or dazzling sound effects unless you're in the business of selling such effects to site owners who don't know any better.

Regardless of how far technology advances it is highly unlikely the average consumer will ever stop demanding quality content prior to his or her purchase of your product or service. So lead with your message and let the special effects blend in and compliment your content delivery.

Keep the balance between graphic design and strong copy, and your visitors will be far more likely to stick around and give you the chance to close the deal.


About The Author:

Tim Whiston is a full-time entrepreneur who helps small businesses and individual professionals develop a profitable web presence for their ventures. Have a look at his Website Design Service to find powerful and cost-effective solutions for your business. http://www.timwhiston.com


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10 February 2007

Website Development On Your Own Terms

By Scott Lindsay

The early days of web development saw a relatively small handful of 'experts' and had them seeking to find ways to make a website do what their client wanted them to do. There was very little standardized methods to make website development an easy process and each site may have been designed with customized programming that may have been totally incompatible
with any other site.

When the number of programmers raised from a few hundred to more than 30,000 it became much clearer that there needed to be some cohesive way to simplify things. This process led to new partnerships and development applications that have become the standards of the day.

As new developments are unveiled they are field tested by programmers and implemented once it is clear that the methodology is workable.

In many cases these new development programs can be refined and repackaged into a form based method that allows non-tech customers to develop a website that is as functional as any
other site and at a fraction of the cost.

Certainly this was not possible in 1995, but through the trial and error of more than ten years the best features have risen to the top and the have proven very useful to both programmers
as well as online business.

With so many programs available to developers today it is becoming much easier to upgrade features and enhance website productivity.

Many programmers are very interested in making site developments self-directed by their customers. The reason is simply the sheer numbers of new sites that are being developed. If at least a portion of the site can be managed by the customer there are two benefits, 1) less need for one on one development for the programmer and, 2) more direct control by the website owner.

When the business owner has the capability of managing the functions of the website the faster the clarity of vision can be realized. This is largely viewed as one of the predominate features of self-directed programming on website developments.

The cost effective nature of self-directed site development has caused many to wonder why they didn't look into this solution before. Many new start-up ecommerce sites have discovered this method to be the quickest way to provide their potential customers with the full benefit of their services.

The future of web development has a lot to do with the expectations of website owners and the demands of the consuming public. It is a safe assumption that as new technologies are required there will be programmers who can assist in its development and then work to refine the function so that ecommerce can implement the technology in a self-directed user-friendly format.


About The Author:

Scott Lindsay is a web developer and entrepreneur. He is the founder of HighPowerSites and many other web projects. Get your own website online in just 5 minutes with HighPowerSites at: http://www.highpowersites.com. Start your own ebook business with BooksWealth at:
http://www.bookswealth.com

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03 February 2007

The Keys To Building A Successful Ecommerce Website

By Alexander Thomas

An ecommerce website is fast becoming an essential piece of the modern business' success with the gradual shift in business environment to the online landscape. For the website to make any type of substantial contribution however, the business needs to have a complete understanding of its' customers wants and needs. This is perhaps the toughest aspect of the online business model.

Tools such as web analytic software can provide early guidance on how to proceed into the online business world. Designed testing to gain insight into visitor traffic patterns enables the user to monitor the site traffic in order to study the general market issues, number of visitors clicking into the pages of the sites etc. A business can use this information to design and develop the optimal solution to address these visitors / potential customers.

From the small out-of-the-basement business to the giant entities, regardless of business mode (B2B or B2C), building an ecommerce site has a terrific significance in today's market. The subject of building an ecommerce site involves certain pivotal steps that the web site developer is required to take for planning, developing and putting it into action by using applications such as Microsoft studio .NET.

One can find tons of detailed information regarding the choices of the designs the developer needs for building an ecommerce site. In this issue, it is important to discuss about the term
"Handel" since it is very much a related topic. A "Handel" is basically a set of technical modules that are used to perform certain repetitive usual actions such as adding and removing items to and from the shopping cart and other usual tasks which are related to making ecommerce software.

Building the best solution involves solving for the endgame. What is the end goal the site should accomplish? With this in mind, build the site mechanics using reverse engineering, always keeping the end result in mind. It is best to always strive to build efficiencies and ease-of-use so that the visitor avoids any type of confusion in navigation. Build it and they will come!

There are certain criterions that must be met to build up a better ecommerce site. A better ecommerce site must give a clear view of the company's actual status and should be comprehensive and substantial. It is very important to create an ecommerce site in such a way that it becomes capable to deliver within a very short window of time. If you continue to focus on the question, "why should a customer buy from me?" then your project will experience the greatest end success.

Another pivotal point regarding building a better ecommerce site is fewer the number of pages, better it is for the external world. The site should display the points of guarantee or warrantee for the products and should be built in such a way so as to assure the customer that you will always be there to help the customer if anything goes wrong.


About The Author:

Alexander Thomas is a respected author and contributor to Ecommerce-Site.org -
(
http://ecommerce-site.org), a leading authority and resource directory for information on Ecommerce on the internet.

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17 January 2007

Increase Your Google Adsense Earnings The Visitor Friendly Way

By Barry Fenning

Google Adsense has provided website owners a simple way to make money online. Just copy and paste a simple piece of code into your website and you can be making money within 5 minutes. No wages for salespersons, no dealing with advertisers, no hassles. However, there is a big difference between making a couple of cents per day and retiring on your own private yacht
in the Caribbean . There is more to do than simply plugging your advertisements into any section of your website, sitting back, and hoping the cheques will start pouring through the
door.

If you are looking for a way to increase your earnings with Google Adsense with your Blog or Website then the following tips should help:

1. Blend you Adsense Advertisements with the rest of your page.

This is a very simple but not always used tip. Countless studies have shown that users are more likely to click on your Adsense advertisements if they have the same link and font colours as the rest of your page. Google makes sure that the advertisement relevancy matches the content of your web page so by blending the Adsense advertisements it will provide a consistent look to your page with relevant content as well.

2. Putting Adsense Above or Below the fold?

The "fold" is simply known as the bottom of the page. If you have to scroll down to see more information on a page, this section is known as "below the fold". Test your Adsense placement by analyzing the CTR (click through rate) that you get for advertisements that are above the fold, take them out and then put them below the fold, you'll get a better picture to see which has greater success. There is no hard-and-fast rule to what suits better but remember that success has a lot to do with location, location, location. So get testing.

3. Take the clutter out of your Website.

Like a good spring cleaning exercise look at your webpages and analyze what your visitors find useful and what gets very little clicks. This is not only good practice towards creating a more user-friendly website but it also allows you to test Adsense ads in different areas of your pages and see identify improvements on advertisement CTRs.

4. Help the Adsense robot.

A picture says a thousand words but to a robot/spider that is crawling your pages a picture says very little about what the content is about. If your site contains a lot of pictures then do yourself, your visitor, and the Adsense bot a favour and add some text to let everyone know what the image is about. This way the Adsense advertisements will be more targeted to what your site/page is all about and the user won't see unrelated advertisements within your website.

5. Increase your website traffic.

Seems like another obvious one, but so many good websites exist that aren't reaching their potential target market. By optimising your website to gain better search engine rankings,
participating in forums that are related to your website, submitting your website to industry related directories, and getting the word out there in any way that you can think of will help drive targeted visitors to your website. Remember that the internet is an amazingly powerful medium to facilitate word-of-mouth. The effort you put into promoting your site will be rewarded by satisfied visitors/customers spreading the word about your website throughout the World Wide Web. However, make sure that you have a quality website/product/service or the opposite can happen just as quick.

In conclusion by incorporating the above tips you should improve your Adsense earnings. I'm not telling you that by using the above that you'll be retiring on your yacht with your Pina Colada in hand. So don't quit your day-job. If you follow the advice above it will get you on your way to improving your CTRs, your website design, and the experience for your user. Probably the most important thing that these tips help you with is to encourage you to test and experiment with Adsense and not just assume that whatever the style you use and wherever you put it is the right place.


About The Author:

Barry Fenning is the owner of
http://www.betteririshwebsites.com A SEO Articles website that
is aimed at people new to the area of search engine
optimization and online marketing. Please include this bio for
permission to reproduce this article.

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28 December 2006

5 Common Web Hosting Mistakes

John Lenaghan

Mistakes aren't necessarily a bad thing, but if you can learn
from other people's mistakes it can save you from having to
deal with them yourself. When it comes to web hosting, there
are basically two kinds of mistakes - technical and general
business.

Technical mistakes usually come up because of a
misunderstanding of the internet and how it actually works. The
first mistake many people make when creating a website is to
cram as much information, photographs, images, etc. on each
page as possible.

This makes the site take longer to download, leading to many
visitors just moving on and never actually looking at the site.
It also makes it more difficult to find what they're looking for
if the page is unorganized.

Another common error is creating a web site that isn't search
engine friendly. If the search engines can't determine what
your site is about, they aren't going to be able to send you
people who are searching for what you offer.

A mistake that many people make when starting out is to choose
a host solely based on price. This is obviously an important
factor, especially in the beginning, but if you choose the
cheapest host you may be limited in your scalability as the
website grows in popularity and traffic.

On the business side of things, the most common mistake is
trying to be everything to everyone. You should have a plan for
your website - a purpose for its existence - and build according
to that plan.

Choose your target market and stick with it. Advertise in
places they would see. Market in ways that would be of interest
to them. Resist the urge to branch out into other areas just
because something catches your eye. A site that tries to do
everything usually ends up achieving nothing.

Another common business mistake is following the competition's
lead. You'll obviously want to keep an eye on them to see what
they're up to, but if you copy everything they do you'll always
be one step behind.

Use your creativity and come up with unique ways to stand out
from the rest of the websites in your market.


About The Author:

John Lenaghan writes about web site hosting
and other related topics for the Hosting Report website. For
more helpful web hosting information visit
http://www.hostingreport.org

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Start Managing Your Website Easily With A Content Management System

Heris Yunora

One main advantage of using CMS is one will be able to manage
the contents of ones websites without having to deal with
complicated technical tasks. Imagine that you are a very
talented writer but you can't show your writings online just
because you don't have any idea how to write webpages
thatconsist of HTML tags.

With CMS, a writer only needs to type her works in an editor as
if she does it with a word processor. Then the CMS itself that
will show her works online. It is a great time saver for a
webmaster to create and maintain her website. The installation
process is also very easy since many web hosting services have
offered special features such as Fantastico where a user can
install a CMS with just a few clicks of mouse. The process is
done automatically.

Basically, a web content management system consists of two main
parts, a front-end and a back-end. The back-end is a section
where you can do many administrative tasks such as inserting
and editing articles, giving privileges to some people,
managing the look and feel of your website, and so on. The
front-end refers to what visitors see. It is the face of your
website.

In choosing a CMS, you should know what is the main purpose of
using it. There are CMSs which are intended to build portals.
Other systems are mainly used to build photo gallery, forum,
personal or even corporate websites. Then you need to know what
kind of features they have. For example, Drupal, an open source
CMS, provides a feature where you can gather fresh contents
from other sites by adding the sites' feeds. You can even
filter any items so that you only show the items that contain a
specific keyword.

Usually, a CMS also offers additional modules that will enable
you to use additional features without having to put your
efforts in programming. Just download the module you need and
install it in your hosting server.

Don't forget also to know your own desires and abillities in
modifying a CMS. For instance, Mambo should be sufficient for
you who don't want to deal with some PHP coding. Mambo has
already provided many modules to accomplish specific tasks. It
also offers ready-to-use templates you can choose. On the other
hand Typo3 is the right choice for people who need a very robust
and flexible system.

It is necessary to know that there are so many commercial and
free content management system available. Vignette and FatWire
are the example of two commercial systems while PostNuke,
Drupal and Mambo.are free to use.

And, of course there are other things you should consider for
finding the right CMS. So please do a good and thorough
analysis before deciding which system to use. Choosing the
right Content Management System from the beginning is very
important. Make sure it would best fit your needs.


About The Author:

Heris Yunora
http://www.unlimitedhostingplan.com

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18 December 2006

Is Your Website Ugly Enough?

By Ray L. Edwards

What gives a website owner fuzzy feelings inside is not the
same thing that makes the site sell. In fact, it has been
proven and shown over and over again that UGLY, but functional
sites outsell fancy looking websites designed to win creative
awards.

Think about the most popular e-commerce sites online: eBay,
Amazon, MySpace and Skype, and you'll see that they are not big
on design. But they are simple, clear and very intuitive for the
visitor to use.

So skip the Flash introductions (or your visitors will!) and
all those slide show graphics because they are just distracting
at best to what you want to accomplish. When a prospect comes to
your site you don't want to try and win their attention because
you ALREADY have their attention. Instead you want to GIVE them
attention by making their task easier.

Speaking of tasks, people come to your website with a certain
aim in mind. You have to build a site that would facilitate the
accomplishment of that aim. So if you are promising a free
report then show them CLEARLY how they can get the report in
the least steps.

One characteristic that mark web surfers is that they are
impatient. If you website doesn't satisfy the advertised need,
then your competition is just one click away. No driving
required, no walking to the next closest store, but just one
mouse click and they are gone!

Here are some ways in which you can design a website that's
functional:

1. Make your navigation system as intuitive and consistent
throughout the website. Same placement, color scheme etc.

2. Watch the layout of your text to make the information
readable. Not too many dense paragraphs and use a lot of white
space.

3. Make your headline stand out by using a larger font and
attention-getting color.

4. Guide the user step-by-step in accomplishing their task.
Number these steps if possible. Do not assume too much. What's
obvious to you the owner of the site may not be obvious to a
new visitor. (Much like your home.)

5. Label action buttons appropriate, such as: "Click Here To
Buy", "Click Here To Subscribe!"

As a copywriter, I've found that 'marked up' sales letters
-yellow highlighting, underlines, bolding, etc. had a higher
response than clean looking copy. And what people SAY is often
the opposite of what they DO! (Welcome to the human family.)

So in other words, the colleagues who tell you that your
website looks "pretty" don't buy from such sites. "Does this
site look good?" is a wasted question.

"Would this site sell?"--that is the question.

Don't be flattered by the friends who tell you, "WOW, your site
looks good!" Aim for the UGLY site that fattens your bank
account.


About The Author:

Ray L. Edwards is a published author, a
copywriting coach and internet marketing consultant. You may
find more information on boosting your online sales by visiting
http://www.yourwebsiteconversion.com

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09 October 2006

Online Personalization 2.0: This Time It's Personal

By: John Black

After the flame-out of early business models focused on online

personalization - for instance Firefly - it was easy to dismiss
this as another over-hyped casualty of the dot-com boom. But
there was nothing fundamentally wrong with the technology or the
concept. It was primarily ahead of its time. Now personalization
is an integral part of leading e-commerce sites such as iTunes,
Amazon and NetFlix, and a contributing factor to their success.
However, beyond this top tier, use of personalization is not yet
widespread online.

All of the macro trends - expanded product selection,
consumer-generated content and information overload - suggest
that personalization is poised to come back in a big way. What's
needed for mass adoption is a new business model rather than new
technology.

Trends

First, let's look at the trends that build the needs and the
opportunities for personalization

Product selection. The "Long Tail" phenomenon was first coined by
Wired in 2004 to describe how, removed from the constraints of
the physical world, the economics of retailing and the behavior
of consumers have changed radically. Where a traditional retail
store could only dedicate shelf space to high volume products, an
e-commerce site can stock literally millions of products.

Consumer-generated content: Partly in response to distrust of
marketers and professional critics, partly in response to the
ease of personal publishing/blogging, consumers are posting their
views, profiles and opinions online en masse. An estimated 33
million Americans have rated or reviewed products online. Social
networks like MySpace and Facebook have become a cultural
phenomenon. The combined voice of consumers is a powerful force.
Study after study shows that word of mouth by far carries the
most influence on purchase decisions.

Information Overload: Unfortunately, consumer-generated content
is often lacking in relevance. A consumer reading conflicting
reviews of the same product is often left asking: what do people
like me think of this? Was the one-star book review from an
English professor, or from a high school dropout? Further, it is
often difficult to separate objective feedback from
self-promotion.

While online retailing offers consumers unlimited choice, this
choice can be paralyzing. While word of mouth often provides
objective peer opinions, just as often it creates more confusion
without any filter on relevance.

Existing Solutions

New online services and technologies are starting to emerge to
solve these problems. The site Trendwatching.com has coined the
term "Twinsumer" to describe matching consumers up with "their
taste twins; fellow consumers somewhere in the world who think,
react, enjoy and consume the way they do." These solutions
address real and growing consumer concerns:

* Tell me what's right for me
* Help me explore beyond the mainstream, or in the words of
Wired, push people down the long tail

Personalized recommendations are typically driven by statistics,
in the form of "collaborative filtering", or by the user's own
network of contact. In collaborative filtering, "like users" (or
"like items") are matched based on their statistical similarity.
So it Bob and James liked 10 of the same books, the 11th book
that James rated 5-stars would be recommended to Bob. Or if
customers who buy the Godfather Part 1 also buy the Godfather
Part 2,... well you get the idea.

In the social network approach, recommendations are driven by
your friends, or by people you have chosen to bring into your
online circle of trust. This operates more like traditional word
of mouth, but on a much larger scale.

These personalization solutions tend to be tied to either
e-commerce or affiliate marketing business models:

* e-commerce merchants: iTunes, Amazon, NetFlix, eMusic
* online communities: listal.com, nextfavorite.com,
librarything.com. ratingzone.com
* music applications: Pandora.com, last.fm, MusicIP. Yahoo
Music

In most cases, personalized recommendations have focused on
product categories with a) broad selection and b) subjective
tastes. Hence, books, music and movies.

Challenges

With all of the promise of personalization to increase sales and
improve customer loyalty, you'd think its use would be more
widespread. However, every personalization application faces the
dual, and opposing, challenges of critical mass and data quality.
The best recommender technology is worthless without enough data
to populate the recommendations. In categories with a broad
selection, such as books, recommendations are not very effective
beyond the most mainstream titles until the number of
ratings/purchases reach the hundreds of thousands.

So how to get hundreds of thousands of data points from customers
before you can offer effective recommendations? Most e-commerce
sites use observed customer behavior - clicks, searches, carted
items and purchases - to infer product feedback. While this is
the quicker and easier path to critical mass, it sacrifices data
quality. Just because a user clicked on or even bought an item
does not mean they liked it. Often the customer purchased a gift,
did not enjoy the product, or had a one-off need for the product.
I suspect other people have a similar mish-mash of
recommendations at Amazon as I do: from gardening tools to
lullaby CDs to Accounting books.

These data challenges - not technology limitations - have kept
personalized product recommendations out of all but the very
largest, most sophisticated e-commerce sites. And let's not
forgot about traditional brick and mortar retailing, which still
accounts for 90%+ of book and music sales. When was the last time
you got "personalized" service at a big box retailer or chain
store?

A New Approach

There's no good reason why every retailer shouldn't be able to
implement personalization as well or better than Amazon or
iTunes. At least in books, music, movies, video games and
probably consumer electronics and travel. In this new world of
ASPs, Web 2.0, APIs and web-services, the technical barriers have
been all but removed.

Which leaves the data. A new business model that can successfully
aggregate anonymous customer data and product reviews across
multiple retailers could be far larger, and more predictive, than
any database within a single merchant. And literally any
retailer, down to a single-store independent bookseller, could
tap into the benefits by also contributing to this uber-database.
If this sounds farfetched, note that Abacus Direct grew a similar
cooperative database model into a $100 million business in the
offline catalog market.

The benefits are clear for those sites who have successfully
implemented personalized product recommendations: dramatic
improvements in sales, conversion rates and customer loyalty.

About the Author:
John Black has a long experience with personalization and
predictive modeling. John was the product manager for the first
one-to-one online banner ad targeting product at DoubleClick,
and managed market research and new product development at
Abacus, the leading predictive modeling company in the catalog
market. John is currently the founder and CEO of NextFavorite.com
(http://www.nextfavorite.com), a personalization service
provider.

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05 October 2006

You Don't Need More Traffic To Make More Money

By: Adam McFarland

Every website owner has a somewhat unhealthy obsession with
driving more traffic to their site. We all want more traffic,
if for nothing else to be able to brag to others how many
unique visitors we've received. Competition among web owners
aside, actually doing something with that traffic is equally as
important as getting it. Yet for some reason, most site owners
make the mistake of focusing most of their time on getting more
traffic and rarely, if ever, focus on improving their conversion
rate.

What is a conversion?

A conversion happens whenever a visitor to your site performs a
desired action. It might be purchasing a product, signing up for
a newsletter, signing up for an account, or even clicking on an
advertisement (although I'd advise against making the goal of
your site to have someone click away from it). One way or
another, if you have a site, you've got a desired action that
you want the user to perform.

How big of a difference can it make?

Consider Company A and Company B. Both sell online
subscriptions to their news services for a one-time fee of
$100. They each attract 1000 unique visitors per day. Company A
converts 2% of their visitors whereas Company B converts 5%. Big
deal right? How much does 3% really matter? Well, Company A
sells 20 subscriptions per day, or 7,300 per year for $730,000
of revenue. Not bad. But Company B sells 50 subscriptions per
day, or 18,250 per year for $1,825,000 of revenue!

Without any variation in traffic, you can improve conversion
rate on your site and drastically increase revenue. Now, is
increasing from 2% to 5% going be a challenge? Certainly, but
it is by no means impossible and in most cases is probably
easier than you think.

What's a good conversion rate?

Some people will tell you that an "average" conversion rate is
2%-5% and an "amazing" conversion rate is 10%-15%. To me,
that's a broad statement. I'm not saying that you should
completely ignore those numbers, just that you should
understand where they are coming from. Those numbers tend to
apply to e-commerce sites selling to consumers. They also don't
factor in where traffic is coming from, product pricing, and
about a hundred other potential factors that could affect your
conversion rate.

There are times when a 2% conversion rate is phenomenal. For
example, if you are selling software licenses for $20,000,
converting 1 in 50 visitors is pretty exemplary. On the flip
side, if your goal is to have people sign up for a football
newsletter and all of your traffic is coming from an ad you
placed on NFL.com, 15% might be considered really poor.

My answer to "what's a good conversion rate" is any conversion
rate that's better than your current one.

Start by doing a self-evaluation and set a baseline

Before you can even think about trying to increase your
conversion rate, you need to have a system in place to track
your current conversions. In its simplest form, conversion rate
can be calculated by dividing the number of conversions into the
number of visitors to your site for a specified time period.
Most site owners will want more in depth statistics (such as
what page visitors came from and what pages potential customers
left their site from) so I would recommend a web analytics
program like the free Google Analytics that provides in-depth
reporting and can calculate your conversion rates for you.

How will I know if my changes worked?

In my mind, the only way to think about conversion rate is to
start at your current rate and start striving to convert 100%
of the visitors to your site. Is that ever going to happen?
Probably not, but as Les Brown said - "shoot for the moon, even
if you miss, you'll land among the stars." Shoot for 100%
conversion rate and even if you don't get there, in attempting
to do so you'll be instilling the necessary qualities for
amazing improvements.

With that in mind, you should begin the process of trying to
improve your conversion rate from your baseline. The bad news
when it comes to increasing conversion rate is that there is no
"one thing" that every site owner can do to increase it. The
good news is that there are literally thousands of things that
you can try that might increase it. Each one of those things
might help, or each might hurt.

And therein lies the key to success in increasing conversion
rate - testing, evaluating, and then testing and evaluating
some more. Each time you should be striving to "beat your
previous best." If you went from 2% to 2.2%, keep the change
and try for 2.5% with your next change. If you went from 2% to
1.5%, undo the change and try to get back over 2% with your
next change. In general, you should give a sufficient amount of
time to evaluate a change - I generally use one month as a rule
of thumb, but you should factor in how much traffic you get and
how large the change is when determining how long collect data
for before evaluating a change.

What type of changes should I make?

As I mentioned before, there are thousands of things that you
can change that can affect conversion rates. So where should
you start? Start by walking in the shoes of your customer.
Using the example of an e-commerce site, there are several
types of customers that find your site. For the customer
looking to buy immediately, is it easy to find the "buy" button
or do you have to look around for it? For the customer wanting
more information (product info, shipping info, or info about
your business), is that easy to find? And for customers just
browsing, do you have a way to entice them to buy, or at least
entice them to sign up for a newsletter so that you can try to
convert them at a later time?

Asking yourself those questions should result in several subtle
changes and probably a few not-so-subtle changes that you can
make. In addition, ask yourself whether or not the design of
your site - logo, layout, colors, and font - appeal to senses
and make it easy for people to find what they're looking for.

You should also seriously consider the content of your text. Is
it possible that some people don't understand what your product
or service does? Could international users interpret your
phrases differently than domestic users, and if so, is there a
way you could re-word your copy to avoid confusion? Ad copy is
a funny thing - a subtle word change can often drastically
affect conversion rates. The only way to know is to test.

Remember, you should only make one change at a time to be able
to properly evaluate it. Each change will help point you in the
right direction of the next change. Much like SEO, increasing
conversion rate is not a one time event, it is an improvement
process that you facilitate over the life of your site. That
said, it is not an extremely difficult process, and when used
in conjunction with sound SEO it can bring results to your site
that you could have never imagined.

About The Author: Adam McFarland owns iPrioritize
(http://www.iPrioritize.com) - simple to-do lists that can be
edited at any time from any place in the world. Email, print,
check from your mobile phone, subscribe via RSS, and share with
others.

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04 October 2006

See Your Website Through Your Visitor's Eyes


By: Kim Roach

Every time a visitor comes to your site, they take a particular

path. Their eyes move in quick motion, hopping from one hotspot
to the next. If you don't know how your visitors are traveling,
your conversion rates will suffer dramatically. Fortunately,
there is a company who has performed in-depth testing for
you, revealing the common behaviors of people viewing web pages.

The company is known as Eyetrack and they began studying online
behavior in 1999. Because of these studies they have been able
to help web masters to improve their site designs, headlines,
font sizes, navigation, article formats, and even their ads.

They track eye movements as a visitor travels through a website
and how they scan any individual page. With this information,
they have created heat maps to show where visitors focus most of
their attention. On these heat maps, red areas are the most
popular and blue areas are the least popular.

You can see some examples of heat maps at
http://www.poynterextra.org/eyetrack2004/heatmap.htm

You can also find a complete summary of the EyeTrack results at:
http://www.poynterextra.org/eyetrack2004/index.htm

However, since the results comprise over 300 pages, I've
provided you with the golden nuggets that can be gleaned from
this study below.

Article Formats

Your visitors are certainly not reading your website word for
word. They are scanning and picking out relevant information
that they feel is important. Fortunately, you can attract your
visitors to certain content simply by placing it in the
right spots.

These simple changes can increase your sales, subscriber
sign-ups, and your return on investment.

The headline, for example, is often the first element that
people see on your site. To draw people into an article, you
must have a compelling headline that speaks directly to your
visitors needs and wants.

In fact, a change in the headline on a sales page can produce a
1,900% increase in sales. This is certainly an element that
should not be taken lightly.

You might also want to begin your articles with a boldface
introductory paragraph. 95 percent of readers in the Eyetrack
study viewed all or part of the introduction when presented with
an article to read.

On the Internet, where information abounds and the majority of
people are paralyzed by information overload, most appreciate
the addition of an introductory paragraph that summarizes your
article.

Once they have come to the actual content, however, how do you
get them to continue reading? There are a few formatting issues
to keep in mind when designing the layout of your article.

You will definitely need to use short, snappy paragraphs.
Eyetrack III research found that shorter paragraphs received
twice as many eye fixations as those with longer paragraphs.

Most people also seem to focus on the left side of the page and
look for related words that might entice them to read closer.
Therefore, you will want to include some important keywords on
the left-hand side of the page so that readers can quickly see
them out and be pulled further into the material.

You can also encourage your readers to continue reading by
using bolding and enticing sub headings.

Font Size

The Eyetrack III research discovered that smaller type
encourages focused reading rather than scanning. Very
interesting. In general, their testing found that people spent
more time focused on small type than large type. The larger type
resulted in increased scanning of the page. Of course, you don't
want your visitors to be squinting to try and read your text.
The key is to find the appropriate balance that will encourage
readers to focus on your text more than they scan.

It was also found that underlined headlines discouraged readers
from viewing the following text. Overall, visual breaks (such as
a line or rule) discourage people from looking at items beyond
the break.

Now, on to one of my favorite web design topics...

Navigation

Eyetracker found that navigation at the top of a homepage
performed best, meaning that it was seen by the highest
percentage of test subjects and looked at for the longest
duration.

Your navigation is best placed on the top or left side of the
page. Why? Simply because this is what people are used to. If
you go along with the crowd, people are much more likely to
effectively browse your website.

Advertising

So, what about ads? As you have probably heard, many people
ignore ads. The online world has a massive case of banner
blindness. However, good placement and design can often improve
your results.

For example, ads in the top and left portions of a homepage
receive the most attention.

Ads on the right side of the page don't do as well.

In addition, ads that are placed next to important editorial
content can really help attract attention to the ads. These
ads perform best when they are truly integrated into the
actual content of the page.

If you are using images within your advertising, keep the
following in mind.

Images receive much more attention if they are larger. For
example, one of the test pages in the Eyetrack III test found
that a postage-stamp sized image was viewed by 10 percent of
the participants while an average sized photo (about 230 pixels
wide and deep) drew the attention of 70 percent of the people.

Their research also showed that clean, clear faces in images
attract more eye attention on homepages. So, if you are
using small images within your advertisements, you may want to
enlarge them a bit if you want people to be drawn to them.

On the other hand, people seem to avoid ads when a visual
barrier is placed between the ad and the content.

These breaks can consist of either white space or a border.

Ads that blend into the look and feel of the page draw the most
attention. In addition, text ads were also found to receive the
most response.

By now, you may be wondering what these studies have shown about
search engines. Exactly what do people look at when they are
presented with a list of search engine results? Well, that is an
excellent question and one that has been studied extensively.

A joint eye tracking study performed by search marketing firms
Enquiro and Did-it and eye tracking firm Eyetools has shown that
the majority of eye activity during a search happens within a
triangle at the top of the search results page.

This area of maximum interest has been referred to as the
"golden triangle". The study showed that the top 5 results
(ones above the fold) received the most exposure.

Here is a chart showing the organic ranking visibility of the
top 10 positions.

Rank 1 - 100%
Rank 2 - 100%
Rank 3 - 100%
Rank 4 - 85%
Rank 5 - 60%
Rank 6 - 50%
Rank 7 - 50%
Rank 8 - 30%
Rank 9 - 30%
Rank 10 - 20%

Side sponsored ads receive significantly less attention. Here is
an overview of the visibility of the side sponsored ads based on
position:

1 - 50%
2 - 40%
3 - 30%
4 - 20%
5 - 10%
6 - 10%
7 - 10%
8 - 10%

This is largely due to an "F" shaped scan pattern in which the
eye tends to travel vertically along the far left side of the
results and then scan to the right occasionally if something
catches its attention.

These statistics show the importance of ranking well and also of
using relevant keywords within your title and description. With
a relevant and interesting title and description, you can
attract more eyeballs within the search engine results.

As always, keep in mind that the information gleaned from these
studies are simply a guide. Nothing can beat your own testing.
If you don't have good content it doesn't matter how good your
layout is.

However, by using some simple layout techniques, you can
influence the path your visitors take within your website.

About the Author:
Kim Roach is a staff writer and editor for the SiteProNews
(http://www.sitepronews.com) & SEO-News (http://www.seo-news.com)
newsletters. You can also find additional tips and news on
webmaster and SEO topics by Kim at the SiteProNews blog
(http://blog.sitepronews.com/). Kim's email is:
kim @ seo-news.com

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03 October 2006

Web Standards, Browsers And Designing For The Future


By: James Opiko

At present, a vast majority of webmasters are designing for IE
(Internet Explorer) 6, which is not as W3C standards compliant
as is FireFox, Netscape, Safari and Opera.

In my article - "The importance of sound website design &
search spiders to Internet Marketers," I mentioned the
importance of a designer being cognizant of the fact that web
browser standards are not yet fully harmonized - a web page
that looks great in Internet Explorer (6) might look hideous in
a Mozilla based browser like FireFox or Netscape.

I also noted that with the explosion of devices with which to
serve Internet applications, compliance with W3C standards has
become critical.

When the final release for IE 7 for Windows XP, Server 2003 &
Vista is launched, hopefully before the end of 2006, the tables
will be turned, so to speak.

Internet Explorer 7 will be more standards compliant and your
HTML code will be subject to much more rigorous interpretation
than is the case with IE 6, consequently some web pages that
look fine in IE 6 might not look the same IE 7.

In IE 7 Microsoft has made a solemn effort to fix the browsers
acquiescence to W3C standards and CSS(Cascading Style Sheets)
compatibility. CSS interpretation as recommended by W3C has
been improved tremendously giving designers and developers more
leverage in functionality for cross-browser design.

Microsoft asserts that they are taking W3C compatibility issues
seriously.

Concisely what this means is that IE 7 will tend to interpret
your web page code more scrupulously than before.

Therefore, if you have been designing your pages and have not
bothered to check how they render in W3C Standards Compliant
browsers like FireFox, you may be in for a rude shock when IE 7
finally rolls out.

If you have not been incorporating W3C Web standards in your
design strategy you may need to re-design for IE 7.

How should you go about it?

Design for "strict" browsers like FireFox first. Not only is
FireFox a more standards-compliant browser but it is also the
primary competitor to Internet Explorer. A contender backed by
Google's marketing machine -- and therefore, is not likely do
"a Netscape" on designers.

Prior and up to IE 4.x, Netscape was the leading browser in the
market with almost 80% of the market, but in a bid to force the
issue culminating with proprietary goofs by AOL to whom
Netscape sold out, they screwed up big time with versions 4 up
to 6. A bitter war of attrition with Microsoft in the late
nineties did not help either.

Microsoft grabbed the opportunity and gobbled the Browser
market overnight.

With version 7+ Netscape has been revived. How well it will
compete with IE and FireFox remains to be seen.

I will be the first to admit that most the web pages I have
built in the last several years are not always standards
compliant...and so are ninety five percent of other web pages
-- as I stated in my previous article, "if strict W3C standards
were to be enforced in browsers, most websites would go out of
business."

To design for FireFox a designer needs to combine Valid CSS
(Cascading Style Sheets) for "look and feel" and W3C compliant
HTML for web page structure.

The combination of these two design strategies is powerful in
that it elicits tremendous flexibility, ease of maintenance and
opens up extensive possibilities in website design. The benefits
are rewarding, and every webmaster should attempt to utilize
this two pronged scheme in their design routine.

Making changes to and/or styling a site designed with CSS is
much easier and more elegant than messing around with a
traditional table-based design.

CSS may look intimidating to a first-timer but once you
familiarize with the basics you can progressively harness the
power of CSS to your full benefit. In addition, most web page
design tools such as Dreamweaver of FrontPage have built in
modules with which you can automatically generate CSS code,
which you can then view in a plain text editor for study
purposes.

To aid you in your CSS endeavor you need the following
developer tools: Web Developer Extension for FireFox and the
Internet Explorer Developer Toolbar. Great time-saving tools
for creating, understanding, and troubleshooting Web pages.

As a matter of fact, by installing some of the 1,500+ available
FireFox extensions you can eliminate the need for quite a chunk
of standalone desktop applications.

After designing your Web page remember to us a MarkUp
Validation Service to check whether your Web page conforms to
W3C recommendations. If there are errors, the validator will
notify you of them and suggest corrections.

Also, remember that when designing using W3C standards
guidelines a lot of code(tags) that were very valid in the
"Pre-Standards" era have completely depreciated and will be
ignored completely by browsers. If you ignore these errors
during validation, your web pages might not render correctly.

In many instances, you may never be able to achieve 100% HTML
or XHTML validation. In such cases you may want put the
following DOCTYPE declaration in your document -- at the top of
your web page before the tag:

< !DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
>

Note: remove space after " < " and before " > "

A "Document Type Definition" or DTD supplies Web browsers with
information about which (X)HTML specification your web page is
built upon, which instructs the Browser how to render the page
for viewing.

In the example captioned above a standards compliant browsers
will interpret your web page as an HTML 4.01 document, and
because it is marked as "Transitional," it will display it in
"quirks mode," meaning that the browser will forgo the strict
standards mode, and display your page like it would be
displayed in older "non-strict" browsers, while still
supporting any tags developed after IE 4, Netscape 4 and
others.

On the contrary, the following DOCTYPE declaration tells the
standards compliant browsers that your web page should be
displayed in strict compliance with the DOCTYPE declaration.

< !DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" >

A complete list of recommended DTDs can be found at the W3C
Website.

If you leave the DOCTYPE out, the browsers automatically switch
to "quirks mode," therefore, it is important to include the
DOCTYPE declaration on every web page that you build in order
for it to be rendered correctly.

If your Web pages render well in FireFox at present you
probably will not encounter any major problems in IE 7 other
than minor adjustments here and there. However, I think a
realistic designer should at least make a meaningful attempt to
follow W3C guidelines for it is the correct way forward.

Do it now so that you will ready for the future...re-designs
and total overhauls are a time consuming and painful process. A
process, which becomes much easier if your initial design
incorporated structurally clean and modular (X)HTML with CSS
compliance.

About The Author: James Opiko writes for
http://AfroArticles.com . Get free Online Coding Tools -
http://www.clubafrika.com/webmaster-tools/coding/PHP-NukeTools.shtml
, Audio Code Generator Software -
http://www.apondosystems.com/products/cb-top/Audio-Code-Generator-Software.html
for your website, emails & newsletters.

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