Broken: AdWords Keyword Analysis Tool
Not sure if this is a regional issue or not, but Google have confirmed a technical bug with the Keyword Analysis tool for some AdWords accounts, including mine.For the past 24 hours or so, whenever I try to view the Keyword Analysis tool for any of my keywords, I get the following message:
----------I get the same message for every keyword in my account, but the keywords are not new, I'm getting click-throughs and my daily budget is large enough to prevent ad delivery spacing. In response to my email, Google wrote:
Ad Showing? No
The keyword phrase doesn't currently trigger any of your ads. There are several possible reasons your ad isn't showing for this keyword, such as:
* You just added the keyword to your campaign. You may experience a short wait as your keyword goes through the review process.
* Our server is experiencing a delay.
* Your ad delivery is being spaced throughout the day.
------------
Dear Kalena
Thank you for your email. I understand that you are concerned about the Keyword Analysis reasons. I'm sorry to hear that you've had trouble with your AdWords account. We've identified a known technical issue affecting a limited number of accounts. Our engineers are currently working to solve the problem and hope to reach a resolution shortly.
We look forward to providing you with the most effective advertising available.
Sincerely,
The Google Australia & NZ AdWords Team
Let's hope they get this fixed pronto! Anyone outside Australia having this issue?
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Labels: google, google adwords, ppc
4 Comments:
Hi Kalena,
I'm in Ireland and have exactly the same problem on my account. It seems to have been going on for at least a couple of weeks.
I know my ads are showing but obviously I can't manually check every keyword.
I accidentally found a keyword today that genuinely wasn't working, but it would have been much easier to spot were they not all coming up with the same message.
Hopefully it will be fixed up fairly soon so that we don't have to assume everything is working correctly.
Thanks for sharing Kevin. You're right, it's a real inconvenience and it's actually costing me money because I can't tweak the campaign without knowing if the ads are showing! I am hoping GG will provide some type of compensation for this technical glitch.
Hello from China!
Thanks for the post Kalena, you saved me yet another email to G.
Same problem here, so I guess it's not really a regional bug :)
Very doubt about the compensation part though :)
Especially after G changed the click-able part of an ad a few days ago... which to me seems like the opposite of compensation...
It's happening in the US too. The Ad Diagnostics Tool is not functionining properly either. A work around for this is to use the Google Ad Preview Tool, but that only works if your campaign's daily budget has not been reached for the day.
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