Q and A: What can I do if I think my AdSense account was cancelled unfairly?
Dear Kalena...
I was recently banned from AdSense for 'invalid clicks' however I have never clicked my own ads, I have emailed AdSense however I seem to get the same generic response each time. It was a great way for me to make some extra cash each month and they have just snatched that from me with no explanation. Is there anything I can do? Also do I still get a check for clicks that were not 'invalid'?
Thank you for your help
Ross
Kalena's Answer:
Dear Ross
From what I understand, you generally receive a warning email from Google long before your AdSense account is cancelled. Did you receive this? That is your opportunity to contact the AdSense team, claim innocence and ask them to review their data. If you failed to do that, then you could try contacting them now but you should gather information (from your log files etc.) to support your case for unfair account cancellation.
The invalid click data Google collects from AdSense is pretty accurate - my guess is they would probably have witnessed at least 2 clicks on your ads from your own IP address or one in the same direct vicinity. Either that or they have discovered your use of pop-ups or perhaps your site was taking part in a traffic exchange program where people are awarded points or cash for clicking on sites or ads. Review the AdSense Program Policies relating to invalid clicks to see if your site was breaking any of the rules.
If none of the above applies to your site, or you didn't receive the warning email, I suggest contacting Google directly to appeal their decision. Google actually encourages AdSense account holders who believe their accounts have been unfairly cancelled to contact them.
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I was recently banned from AdSense for 'invalid clicks' however I have never clicked my own ads, I have emailed AdSense however I seem to get the same generic response each time. It was a great way for me to make some extra cash each month and they have just snatched that from me with no explanation. Is there anything I can do? Also do I still get a check for clicks that were not 'invalid'?
Thank you for your help
Ross
Kalena's Answer:
Dear Ross
From what I understand, you generally receive a warning email from Google long before your AdSense account is cancelled. Did you receive this? That is your opportunity to contact the AdSense team, claim innocence and ask them to review their data. If you failed to do that, then you could try contacting them now but you should gather information (from your log files etc.) to support your case for unfair account cancellation.
The invalid click data Google collects from AdSense is pretty accurate - my guess is they would probably have witnessed at least 2 clicks on your ads from your own IP address or one in the same direct vicinity. Either that or they have discovered your use of pop-ups or perhaps your site was taking part in a traffic exchange program where people are awarded points or cash for clicking on sites or ads. Review the AdSense Program Policies relating to invalid clicks to see if your site was breaking any of the rules.
If none of the above applies to your site, or you didn't receive the warning email, I suggest contacting Google directly to appeal their decision. Google actually encourages AdSense account holders who believe their accounts have been unfairly cancelled to contact them.
Add to: Digg | Del.icio.us | Ma.gnolia | RawSugar | Reddit
Subscribe via: Yahoo Feeds | Feedburner | Technorati | Bloglines
Labels: google adsense
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