User-Friendly Client Management Software
I've said before that I love software that makes my job easier. This week my husband put me onto WHM Complete Solution. The developers describe it as a "Complete Client Management, Billing and Support System for Web Hosts", but it works for any Internet-based business. We are in the process of switching our existing Search Engine College student registration process over to it.
It has a client login area where customers can view FAQs, lodge a support ticket or make a purchase. It has a built-in shopping cart which is really easy to use and supports a huge range of payment gateways, including PayPal and 2Checkout (our main two providers). We haven't yet trialled the client invoicing but if it's anything like the cart process, it should be perfect. It also has a built-in affiliate program. You can see how it compares to other providers here.
The main reason I wanted to tell you all about it is the user-friendly cart design. It is almost impossible to "break" during the sales process and even if a user abandons the sale halfway, it creates an invoice and sends them an email with their username and login so they can view the invoice they abandoned. This is a great feature to combat cart abandonment or usability issues.
It also captures the user's details and sends them to the vendor, regardless of the outcome of the cart process and automatically bans IP addresses that have 3 successive invalid login attempts. It has a 15 day fully functional trial and after trialling we are definitely going to purchase!
I was just really impressed with it and thought you all might like it.
It has a client login area where customers can view FAQs, lodge a support ticket or make a purchase. It has a built-in shopping cart which is really easy to use and supports a huge range of payment gateways, including PayPal and 2Checkout (our main two providers). We haven't yet trialled the client invoicing but if it's anything like the cart process, it should be perfect. It also has a built-in affiliate program. You can see how it compares to other providers here.
The main reason I wanted to tell you all about it is the user-friendly cart design. It is almost impossible to "break" during the sales process and even if a user abandons the sale halfway, it creates an invoice and sends them an email with their username and login so they can view the invoice they abandoned. This is a great feature to combat cart abandonment or usability issues.
It also captures the user's details and sends them to the vendor, regardless of the outcome of the cart process and automatically bans IP addresses that have 3 successive invalid login attempts. It has a 15 day fully functional trial and after trialling we are definitely going to purchase!
I was just really impressed with it and thought you all might like it.
Labels: software, web site usability
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